Office Assistant Customer Service

KENNESAW, US, ***** • **********@*****.*** • 678-***-****

JACQUELINE LOCKRIDGE

Administrative Office Assistant

PROFESSIONAL SUMMARY

Administrative Office Assistant with over 5 years of experience adept at executing administrative tasks and enhancing office efficiency. Demonstrates proficiency in Microsoft Office Suite and various management software, with a strong focus on process improvement and customer service. Committed to maintaining accuracy and efficiency in billing and medical records management, leveraging analytical skills to optimize operations.

EMPLOYMENT HISTORY

BILLING SPECIALIST 2018 - 2024

RXO Marietta, GA

Identified process improvements, leading to streamlined operations.

Analyzed and corrected work order errors, preventing duplicate installs and billing discrepancies.

Streamlined billing processes, reducing errors and enhancing accuracy in financial transactions for improved client satisfaction and operational efficiency.

Implemented proactive issue resolution strategies, minimizing downtime and ensuring swift communication of solutions to stakeholders.

Conducted thorough investigations of work order discrepancies, including duplicate installs and billing charges, to maintain financial integrity.

Analyzed and rectified work order errors, preventing duplicate installs and billing discrepancies, thus safeguarding company finances.

OFFLINE AGENT 2013 - 2018

Alorica/Ryla Teleservices Kennesaw, GA

•Handling customer service calls for clients.

•Helping to maintain up to date customer accounts daily, as well as processing payments.

•Mailroom duties as assigned.

JEWELRY SPECIALIST & GUEST SERVICES ASSOCIATE 2008 - 2013

Target Kennesaw, GA

•Receiving, organizing and displaying merchandise on receipt.

•Handling customer complaints, processing refunds, and aiding customers as needed.

•Assisting in opening and closing registers and managing front of the store cashiers.

STUDENT MEDICAL ASSISTANT 2009

Dr. Khana Acworth, GA

•Learning and maintaining experience in both front office and back-office procedures and protocols.

•Practice in administering medications, venipuncture, and urinalysis.

•Administering injections, monitoring and recording vital signs, and knowledge of basic hematology and performing EKG’s.

HIM REPRESENTATIVE

2003 - 2004

West Jefferson Medical Center

Marrero, LA

Managed chart filing and retrieval, ensuring timely access for clinic operations.

Processed lab and procedure requests, enhancing information flow and accuracy.

Copied complete charts for facilities and patients, supporting comprehensive care.

Facilitated insurance claim information, improving claim processing efficiency.

Managed patient records, ensuring accuracy and compliance with HIPAA regulations. Streamlined chart retrieval process, reducing wait times for doctors' clinics.

MEDICAL RECORDS CLERK

1998 - 2000

Children’s Hospital of King’s Daughter

Norfolk, VA

Managed medical charts, ensuring accurate filing and scanning of records.

Prepared charts efficiently for clinics and emergency rooms, enhancing workflow.

Utilized organizational skills to maintain comprehensive and accessible records.

Resolved chart discrepancies, improving data accuracy and patient care.

Contributed to streamlined medical record processes, supporting clinical operations.

Coordinated with clinical and emergency room staff to prepare and deliver patient charts promptly, facilitating seamless healthcare delivery

EDUCATION

DIPLOMA IN MEDICAL ASSISTING

2009

Chattahoochee Technical College

Acworth, GA

A.A.S IN ADMINISTRATIVE OFFICE TECHNOLOGY

2004

Delgado Community College

New Orleans, LA

PHLEBOTOMY TECHNICIAN

2003

Delgado Community College

COURSES

New Orleans, LA

STUDENT MEDICAL ASSISTANT

Dr. Khana

SKILLS

2009

Administrative tasks (Experienced), Customer service (Experienced), Office efficiency (Experienced),

Microsoft Office (Experienced), Office management software (Experienced), Billing (Expert), Account management (Skillful),

Process improvement (Experienced), Medical assisting (Beginner), Venipuncture (Beginner), Medical records (Experienced),

Data entry (Experienced), Time management (Experienced), Conflict resolution (Experienced), Team collaboration (Experienced), Document preparation (Experienced).

ADDITIONAL INFORMATION

WORK EXPERIENCE

•Billing Specialist, RXO (2018-2024)

•Offline Agent, Alorica/Ryla Teleservices, Kennesaw, GA (2013-2018)

•Jewelry Specialist & Guest Services Associate, Target, Kennesaw, GA (2008-2013)

•HIM Representative, West Jefferson Medical Center, Marrero, LA (2003-2004)

•Medical Records Clerk, Children's Hospital of King's Daughter, Norfolk, VA (1998-2000)

REFERENCES

Yanice Alston, RXO (*******@*****.***, 678-***-****);

India Afryie-Owusu, RXO (*****.***********@***.***, 678-***-****).

Contact this candidate