Customer Service Data Entry
Resume:
Tonya Crownshaw
Bristol, CT *****
***********@*****.***
I am a hard-working, single mother. 47 years old, healthy and motivated. I am a very fast learner, with plenty of energy and willing to go above and beyond. I have many years experience working with customers, in person, online and on the phone and email. I work well under pressure and have great problem solving skills. I am creative and open minded. I'm always ready to try something new. Authorized to work in the US for any employer
Work Experience
School Crossing Guard
Crossing Guard Services LLC-Bristol, CT
September 2024 to Present
Responsible for ensuring safe crossing of pedestrians, especially children, at designated points near educational institutions or other busy areas during school hours. Instacart Shopper/Delivery Driver
Instacart-Bristol, CT
March 2023 to Present
Use an app on my phone to accept "jobs". I go to the store a customer has chosen, and I shop for the items they have personally picked out on the app. I ring them out, bag them, then deliver the groceries to the customer. I use my own transportation.
• Ensured the safe handling and transportation of fragile or perishable items
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Front Desk Associate
American Job Center-Bristol, CT
June 2023 to August 2023
Temporary job through subsidized employment;
Greet clients, answer phones, direct to select counselors/departments, help client set up accts on provided public computers, assist with questions about program, direct to job board, keep clean area, keep stock of office supplies, etc.
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests
• Managed front desk operations, serving as the first point of contact for visitors, clients, and employees, and providing a welcoming and professional atmosphere
• Effectively answered and directed incoming calls, providing information and assistance to callers, and ensuring a high level of customer service
• Managed and maintained office supplies and inventory, ensuring that supplies were well-stocked and ordering replacements as needed, reducing downtime and interruptions
• Handled customer inquiries and concerns in a professional and timely manner, demonstrating excellent problem-solving skills and customer service
• Managed and updated employee and visitor logs, maintaining accurate records of office traffic and enhancing security measures
• Provided administrative support to various departments, including document preparation, data entry, and file management, contributing to overall office efficiency
• Utilized multitasking skills to handle a variety of responsibilities simultaneously, including managing phone lines, greeting visitors, and addressing inquiries
• Demonstrated proficiency in office software and technology, including Microsoft Office Suite and other relevant tools
PCA Personal Care Assistant
None (took care of my mother)-Bristol, CT
January 2017 to January 2022
• Provided personalized care and assistance to patients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
• Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs
• Offered emotional support and companionship to patients during difficult times or periods of isolation
• Provided assistance with light housekeeping tasks to maintain a clean and organized living space
• Escorted patients to medical appointments and ensured their timely arrival
• Provided support during end-of-life care by offering comfort measures and emotional support to both the patient and their loved ones
Office Administrator
Feet First Flooring-Hartford, CT
May 2004 to February 2015
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
• Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
• Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability
• Assisted in budget tracking by monitoring expenses related to office supplies procurement and vendor payments
Cashier
Dunkin donuts-Southington, CT
June 2012 to December 2012
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
Shelter Monitor
St Vincent de Paul Society-Bristol, CT
February 2010 to December 2010
• Provided direct support and assistance to residents in a shelter setting, ensuring their safety and well- being
• Assisted with intake procedures, including registering new residents and conducting initial assessments
• Implemented and enforced shelter policies and rules to maintain a safe and orderly environment
• Offered emotional support and crisis intervention to residents facing challenging situations
• Facilitated group activities and workshops to promote residents' social and emotional development
• Maintained accurate records of resident interactions, incidents, and services provided
• Assisted in crisis management situations, including de-escalation and conflict resolution
• Participated in staff meetings and training sessions to stay updated on best practices and procedures
• Implemented safety protocols and emergency procedures to ensure the well-being of residents
• Provided transportation assistance to residents for medical appointments or essential errands
• Coordinated special events and activities to boost morale and provide recreational opportunities for residents
• Supervised and cared for children, ensuring their safety and well-being at all times
• Planned and implemented age-appropriate activities to engage children in learning through play
• Ensured compliance with all applicable laws, regulations, policies, and procedures related to medication management
• Administered medications to residents daily, ensuring accurate dosages and adherence to medication schedules
Education
GED
Bristol Central High School - Bristol, CT
November 2019 to November 2019
Skills
• Delivery Driver Experience
• Customer service (10+ years)
• Cleaning
• Sales
• Cashier
• Office (10+ years)
• Computer skills (10+ years)
• Drivers license (10+ years)
• Residential cleaning
• Multi-line phone systems
• Call center (5 years)
• Crisis Management
• Medication Administration
• Case Management
• Group activities (10+ years)
Languages
• English - Fluent
Links
https://www.linkedin.com/in/tonya-crownshaw-b47834299 Certifications and Licenses
Driver's License
CPR Certification
Assessments
Delivery driver — Proficient
September 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
September 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Cleaner fit — Proficient
September 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
July 2024
Responding to customer situations in a retail setting Full results: Proficient
Medical receptionist skills — Proficient
July 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Home health aide skills — Proficient
September 2024
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient September 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer efficiency at proficient level.
Microsoft, Excel, QuickBooks Experience
Customer Service Experience
Contact this candidate