Customer Service Property Manager
Resume:
Robert L. White, Jr.
***** ***** ******, **********, ** 48075
************@*****.***
Professional Profile
Friendly, engaged, and driven professional with years of management and accounting experience coupled with maintenance and carpentry experience looking for position within a well-established organization. Creative expertise in customer relations and strengths in organizing procedures to improve efficiency, teamwork, and overall operations. Background also includes employee supervision, project management, and accounts payables and receivables.
Education
Detroit Lutheran West High School 1987
Diploma Received
Randolph Vocational School 2003 – 2005
Training in carpentry, routine maintenance, heating/cooling
HVAC certificate obtained
Central Michigan University, Southfield, MI 2004 – 2006
Completed credits toward a BA in Accounting
Santa Monica College, Santa Monica, CA 1992 – 1995
Major: Business Management, Data Processing
Minor: Systems Networking
Licensure
HVAC/EPA –Universal certification
Professional Experience
Peak Living Feb 2019 – Present
Service Manager
Duties include but not limited to: maintain high quality condition of property consisting of 256 apartment homes, supervise preparation of move-ins while operating within the approved budget, installation of new equipment, fixtures, ordering and inventory of all maintenance supplies and materials, maintain records, logs, etc. necessary for regulatory compliance, maintain a positive working relationship with vendors as well as provide excellent customer service to residents, ensure all safety guidelines are met and followed, respond to all service requests within 24 hours, troubleshoot and repair appliances, electrical and plumbing issues.
Etkin & Co. Mar 2018 – Nov 2018
Property Manager
Duties include but not limited to: works to ensure safety guidelines are respected, keeping the property in good order, overseeing repairs, ordering of supplies, leasing responsibilities, inspections, accounting responsibilities (ledger entries, bank roll etc.). Promotes effective business relationships with vendors. Customer service. Manages employees/employee scheduling.
Fairfield Residential April 2016-Feb 2018
Maintenance Manager
Duties included but not limited to: all aspects of building maintenance of a multiunit apartment complex (plumbing, heating, cooling, electrical, general repairs, drywall, mold remediation, turnovers/preparing for reoccupancy, refinishing of tubs/counter tops, etc., facilitating special projects (snow removal, cable conversion, remodeling, etc.). Management of maintenance staff and managerial coverage for entire community in the absence of the property manager.
Fox Run/Erickson Living Communities Sept 2013-Feb 2016
Maintenance Supervisor – Continuing Care
Duties include but not limited to: understanding and working according to the Erickson Values while performing maintenance, repair, and upkeep of the skilled nursing facility and its equipment, machines, tools. Installation of new equipment, fixtures, assistance with ordering and inventory of all maintenance supplies and materials. Assistance with maintaining records, logs, etc. necessary for regulatory compliance. Understands the functions of the HVAC systems and boiler operations. Monitoring of water systems and chemical testing. Able to direct and assist vendors. Familiar with building inspections: Supervised preparation for fire marshal and state inspections.
Feel Good Dental Center, Detroit, MI Sept 2009-Sept 2013
Part-time Office and Facility Manager
Duties included but not limited to: management of monthly accounts payables and receivables, monitoring of office supply usage and reorder as needed, assistance with payroll preparation and maintenance of staff work schedules, preparation / mailing of patient reminder notices, maintenance of / data entry of patient records and insurance payments in ledger, processing of insurance claims and patient account collection procedures. Managed staff to ensure proper office operations. Responsible for completing or arranging maintenance for facility.
Detroit Lions, Allen Park, MI Aug 2004-Jan 2013
Coaches Executive and Personal Assistant (2008 – 2013)
Duties included but not limited to: preparation and collection of sideline equipment during games, assisting coach in making critical plays by creating formation prints for team playbook, preparing and organizing meetings for film sessions, personal errands for coach and coach’s family, preparation of travel and entertainment arrangements, coordinating moving and housing needs.
Assistant to Director of Security (2004 – 2013)
Duties included but not limited to: assisting in planning, supervising and coordinating security operations. Included Fire and Safety Training and Evacuation Planning. Responded to incidents, determined actions to take and documented a complete written record of incidents. Performed routine inspection and patrols of training facility by examining doors, windows, and gates to ensure building safety and security. Monitored video surveillance equipment. Conducted training of new employees.
ATC, Detroit, MI May 2008-May 2012
Executive Assistant to CEO
Duties included but not limited to: handled the daily management of accounts receivables and payables. As well as, managed and maintained payroll. Performed training for new hires and assumed responsibility for creating and maintaining desk procedures. Prepared monthly and year-end Profit and Loss statements. Conducted customer service and team building training sessions that improved employee retention and morale. Prepared Request for Proposal (RFP) to State of Michigan. Provided support to auditors to ensure organization maintains compliancy. Responsible for communicating with suppliers and customers in resolving accounts payable and/or receivable issues.
Blue Care Network, Southfield, MI Oct 2000-Feb 2007
Accountant/Collection Specialist
Duties included but not limited to: preparation of reconciliations of accounts receivable balance sheet accounts to ensure accuracy of general ledger, monitoring and maintenance of past due accounts receivables (performing collection activities such as collection calls, letters and emails). Received and processed customer payments on delinquent accounts. Researched, analyzed, and resolved customer reconciliation/collection disputes that financially impact BCBSM/BCN. Prepared accounts receivable delinquency reports using excel spreadsheets and charts.
Saratoga Hospital, Detroit, MI Feb 1998-Oct 2000
Facility Manager
Duties included but not limited to: managed the hospital facilities - overseeing housekeeping, maintenance, security, grounds, and special projects. Prepared monthly reports and assisted Facility Director with other duties as needed or assigned.
Community Involvement and Volunteerism
Defensive Coordinator for Detroit Youth Sports League 2013 - 2015
Member & Elected Lodge Secretary for International Free Masons 1998 - Present
Assistant Defensive Backs Coach for Police Athletic League 2011 – 2012
Computer Skills
Microsoft Office
YARDI
Leonardo 24/7
Quick Books
People Soft
Access
Computer Aided Design (CAD)
Professional References
Peak Living, LLC
28600 Pebble Creek Parkway
Southfield, MI 48034
Danielle Lawrence, Regional Vice President
Etkin & Co.
100 N Pond Drive
Walled Lake, MI 48390
Becky
Fox Run/Erickson Living Communities
41215 Fox Run Rd
Novi, MI 48377
Tracy Abbo, Assistant Director
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