Mental Health Service Delivery
Resume:
Yolanda Boyd
New York, NY *****
**************@*****.***
Professional Summary
A proven asset with a track record of leading teams to enhance operational efficiency and satisfaction in the field. Possess strong skills in implementing innovative, data-driven strategies that align with community needs, personal growth, fostering organizational growth and client integration. Demonstrates a commitment to mentoring and developing staff, clientele as well as business overall growth. Cultivating a culture of continuous learning and professional excellence.
EXPERIENCE
Life Adjustment Center, New York, NY —Manager
12/2023 - Present
●Lead team of 10 at Life Adjustment Center, driving operational efficiency and client satisfaction. Implement data-driven strategies, resulting in measurable improvements in service delivery.
●Spearhead innovative programs, fostering client growth, and community integration. Develop and execute creative solutions to complex challenges in mental health services.
●Cultivate strong partnerships with local organizations, enhancing LAC's resource network. Facilitate cross-functional collaboration to provide comprehensive client support.
●Aligned services with evolving community needs, pioneering new approaches to mental health support, driving organizational growth.
●Mentor and develop staff at Life Adjustment Center, fostering a culture of continuous learning and professional growth. Prioritize team well-being to ensure high-quality client care.
CityWide, Bronx NY — MVO Driver
04/2022 - 11/2023
●Transported clients to and from destinations safely.
●Assisted with inserting and removing patients carefully.
●Ensure that the vehicle is always fueled and ready for use.
●Maintained meticulous mileage and repair records, facilitating efficient vehicle maintenance and cost-effective operations.
●Coordinated with office staff for administrative tasks, enhancing overall team efficiency and client satisfaction, such as office pickups.
●Implemented proactive weather and traffic monitoring, reducing travel disruptions and improving service reliability.
●Provided exceptional client care through professional interactions, adapting to diverse needs, and ensuring comfortable journeys.
●Optimized routes using navigation apps, enhancing on-time arrivals and client satisfaction. Implemented proactive weather monitoring, reducing travel disruptions.
Ambulunz, Bronx NY Driver — Administrative
07/2020 - 02/2022
●Transported vaccine to and from location
●Registered incoming clients.
●Kept all supplies fully stocked.
●Managed vaccine logistics, ensuring accurate inventory and timely delivery. Streamlined client registration process, enhancing operational efficiency and patient satisfaction.
●Meticulously maintained mileage records and supply inventory. Implemented system improvements, reducing errors and optimizing resource allocation.
●Provided attentive assistance to clients, addressing concerns, and ensuring comfort. Collaborated with the team to create a positive vaccination experience.
●Developed creative solutions for efficient vaccine transport and storage. Introduced new tracking methods, improving accuracy and reducing waste.
Services for the underserved, Bronx NY — Direct Support Professional
01/2018 - 06/2020
●Conducted comprehensive counseling sessions and crisis interventions, ensuring client well-being through meticulous medication management and progress monitoring.
●Implemented tailored support strategies, driving achievement of individual client goals and fostering measurable improvements in personal development and independence.
●Maintained precise documentation of client progress, facilitating data-driven decision-making and continuous improvement of support services.
●Partnered with multidisciplinary teams to develop and execute personalized care plans, enhancing overall client outcomes and quality of life.
●Provided empathetic, round-the-clock support, creating a nurturing environment that promotes client dignity, autonomy, and emotional well-being.
●Medication administration, medication monitoring.
EDUCATION
Far Rockaway High School, Queens NY—
June 1990
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