Call Center Customer Service
Resume:
Regina Pitman
Hollywood, FL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Mortgage Loan Originator
RG Lead Group
February 2020 to Present
Review and qualify customers for changes to their mortgage. Sales Associate
Book a stay - Fort Lauderdale, FL
July 2019 to Present
Dell vacation packages
Remote future agents
Health insurance alluance - Fort Lauderdale, FL
June 2019 to October 2020
Sell health insurance cold calling
Senior Account Manager
Competitive communication solutions - Wilton Manors, FL January 2020 to July 2020
Work from home calling businesses about their telecommunications options Dispatcher
Amazon - Poteau, OK
February 2018 to June 2019
dispatch Amazon drivers, help with addresses, send mechanics when they break down. keep track of the amount of packages delivered. chart how many were delivered Customer Service Agent - Call Center
SYKES - US Center - Fort Smith, AR
January 2015 to August 2018
dispatcher
Goodyear - Fort Smith, AR
September 2012 to July 2016
send vehicle techs to broke down vehicles in all 50 states and canada Home Health Aide (HHA)
Nurse next door - Fort Smith, AR
January 2007 to January 2015
care of sick disabled or elderly in their home cuz I ain't daily living skills assistance building cooking EMT-B
Williston Rescue squad - Williston, SC
July 2002 to November 2008
care and transport of sick and injured
911 Dispatcher
Orangeburg County - Orangeburg, SC
January 1999 to November 2007
send appropriate emergency vehicle to sick, injured or in need. keep track of all ambulances and fire personnel. chart calls, coordinate helicopters, handle 21 phone lines Cashier/Sales Associate
Walmart - North Augusta, SC
April 1997 to February 2004
ringing up customers groceries getting price check scanner my area clean stocking shelves running office equipment
Education
Associates in business in Business
Aiken Technical College - Bamberg, SC
January 2002 to January 2004
Skills
• Logistics (7 years)
• Computers, word, google, social media (8 years)
• Account Management
• Critical Care Experience
• EMT Experience (5 years)
• Hospital Experience
• Senior Care (10+ years)
• Telecommunication (10+ years)
• Home Care (3 years)
• Loan Origination
• ICU Experience
• Loan Officer Experience
• Sales Management
• Nursing
• Negotiation
• Banking
• Salesforce
• Presentation Skills
• Insurance Sales
• Cold Calling
• Research
• Mentoring
• Management
• Inside Sales
• Outside Sales
• Medical Billing
• Financial Services
• Credit Analysis
• Data entry
• Office experience
• Typing
• Microsoft Office
• Administrative Experience
• Accounting
• Recruiting
• Supervising experience
• Medical office experience
• Medical sales
• DME
• DME
• Accounts Receivable
• Medical Records
• VoIP
• Telemarketing
• Customer relationship management
• Tax experience
• Tax accounting
• Customer support
Assessments
Basic Computer Skills: PC — Proficient
October 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Inside Sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Cognitive Ability — Highly Proficient
July 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Highly Proficient
Customer Service Fit — Proficient
October 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Call Center Customer Service — Familiar
October 2020
Applying customer service skills in a call center setting Full results: Familiar
Customer Service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Medical Billing — Familiar
October 2020
Understanding the procedures and forms used for medical billing Full results: Familiar
Project Timeline Management — Proficient
October 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate