Customer Service Sales Associate

Linda Kuang

**********@*******.*** Tel: 919-***-****, Apex, NC 27539

PROFESSIONAL SUMMARY

Highly motivated professionals in customer service within the optical field, possess strong problem-solving skills, attention to detail, and a commitment to continually developing expertise to meet evolving business needs.

Certification: ABOC and NCLEC

Work History:

09/2020 – 1/2023 Customer Service, Non-Profit organization

•Communicated with customers via telephone, text, or email to provide information or services.

•Maintained records of customer interactions, including details of inquiries, complaints, and comments.

•I am proficient in Microsoft Word, Excel, and Outlook, and Officemate.

10/2019 - 09/2020 Optical Sales Associate, Target Optical, Overland Park, KS

•Accurately interpreted prescription specifications.

•Contacted health insurance companies to determine the coverage and filed claims for customers.

•Assisted patients in selecting ideal frames and recommended specific lenses based on optical prescriptions.

•Conducted measurements by using appropriate optical tools.

•Adjusted eyeglasses to ensure proper fit, repaired broken frames.

•Packed and shipped orders to various optical labs, verified orders, corrected discrepancies.

•Periodically checked and documented store inventories.

•Helped maintain clean, attractive, and organized store displays and inventory.

•Actively participated in fostering a positive store environment by cultivating strong, professional relationships with colleagues.

05/2014-07/2015 Optical Lab Technician, Fairway Eye Center, Leawood, KS

•Accurately interpreted prescription specifications and entered them into the computer system to ensure precise lens cutting.

•Adhered to technical manuals and protocols.

•Skillfully operated optical laboratory equipment and tools.

•Maintained a safe and organized lab area and equipment.

•Handled multiple tasks concurrently.

05/2010- 04/2012 Optician, Optical Dept. Sam's Club

•Interpreted prescriptions written by ophthalmologists and optometrists.

•Contact health insurance companies to determine coverage and file claims for customers.

•Prepared bills, collecting payments, organizing, and maintaining files.

•Took eye measurements and assisted customers in selecting eyeglass frames and lens.

•Created work orders for lab technicians.

•Adjusted eyeglasses to ensure proper fit, repaired broken frames, and educated clients on proper caring for eyeglasses and contact lenses.

04/2009 – 05/2010: Optometrist Assistant, Eye Masters

•Assisted patients in preliminary eye tests and assessments. Help patients understand and follow pre-examination preparations and procedures. Educated patients on proper eyewear care, contact lens handling, and post-examination instructions.

•Managed front desk activities, which included scheduling appointments, answering phone calls, addressing patient inquiries, and recording basic patient information.

•Maintain patient records and ensure accuracy in documentation and filing systems.

•Handled insurance paperwork, including verifying coverage and filing claims.

•Collaborated effectively with the optometrist and other staff members to ensure a cohesive and efficient workflow.

•Assisted colleagues when needed and contributed to a positive and supportive team environment.

EDUCATION

Bachelor of Medicine

WanNan Medical College, Anhui, China

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