Customer Service Associate
Resume:
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**** ******* **. *******, ** 206**-***-*** *684 *************@*****.***
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LAMEYA R. PRAILOW
PROFESSIONAL
SUMMARY
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
SKILLS
● Multitasking
● Team Leadership
● Managing Cash Register
● Strong Verbal and Written
Communication
● Schedule Preparation
● Stamina
● Time Management
● Problem Solving
● Decision Making skills
WORK HISTORY
Customer Service Associate
WAWA,Inc 3/2024-Present
• Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions
•The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day
•Greet and provide an enjoyable shopping experience for all customers
•Respond to customer requests and complaints in a timely and courteous manner
•Utilize the GREAT customer service and customer recovery model to ensure customer engagement
•Communicate with the management team regarding customer requests and concerns
•Prepare all made to order food and/or beverages according to recipe or customer specifications
•Stock food and beverage areas with products and supplies to ensure in stock conditions at all times
•Ensure coffee thermals are filled and working properly.
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•Ensure the proper execution of assigned foodservice and beverage programs and procedures.
•Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills
•Follow proper coding procedures
•Check expiration codes, face and inspect all items
•Pull expired items, document and discard
•Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications
•Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
•Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards
•Complete other tasks as assigned by store management DELI/BAKERY ASSOCIATE
FOOD LION GROCERY STORE 9/2023-3/2024
• RESPOND TO CUSTOMER INQUIRIES, MAKE PRODUCT RECOMMENDATIONS AND PROVIDE SAMPLES.
• HELP CUSTOMERS LOCATE, CHOOSE AND BUY PRODUCTS.
• WEIGH, LABEL, PACKAGE AND MAKE PRODUCTS READY FOR BILLING AND DELIVERY.
• STOCK AND ORGANIZE DISPLAYS AND SHOWCASES.
• CLEAN THE WORK AREAS AND MAINTAIN TOOLS AND EQUIPMENT.
• COORDINATE WITH OTHER STAFF IN FOLLOWING FOOD SAFETY AND HYGIENE PROCEDURES ACCORDING TO COMPANY POLICY.
· CUTTING UP VARIOUS MEATS AND CHEESES FOR CUSTOMERS AND FOR SALADS AND SANDWICH PREPARATIONS.
· USE OF ROTISSERIE MACHINE AND ALL ITS FUNCTIONS
• ENSURE PROMPT SERVICE AND HIGH LEVEL OF CUSTOMER SATISFACTION.
• ANSWERING QUESTIONS AND RECOMMENDING PRODUCTS TO CUSTOMERS
• WEIGHING AND COUNTING BAKED GOODS SELECTED BY CUSTOMERS AND THEN ASSIGNING A PRICE
• PACKAGING PURCHASED BAKED GOODS IN BOXES AND BAGS
• COMPLETING SALES TRANSACTIONS
• CLEANING THE BAKERY SALES COUNTER, DISPLAY CASE, FOOD PREP AND KITCHEN AREAS
• ASSISTING WITH BAKING TASKS LIKE MIXING DOUGH OR CHECKING OVENS AS NEEDED
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• DECORATING CUPCAKES, CAKES, COOKIES AND OTHER BAKED GOODS AS NEEDED TEAM MEMBER/HOURLY MANAGER 11/2022 to 8/2023
Wing Stop
● Supervising food safety and cleanliness procedures to ensure team is Wing Stop's Standards
● Communicating effectively with Crew and next shift managers to prepare to run a great shift too.
● Handle Customer Complaints
● Stepping in where I can ensure that every order gets out in a timely fashion with no problems.
● Managed and motivated employees to be productive and engaged in work.
● Accomplished multiple tasks within established timeframes.
● Maintained professional, organized, and safe environment for employees and patrons.
● Maximized performance by monitoring daily activities and mentoring team members.
● Assisted in organizing and overseeing assignments to drive operational excellence.
● Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
● Improved safety procedures to create safe working conditions for workers. CREW MEMBER 05/2022 to 11/2022
Wendys Restaurant, Waldorf, MD
● Worked at the front counter, drive-thru and other areas.
● Worked well with teammates and accepted coaching from the management team.
● Took orders, prepared meals, and collected payments.
● Collaborated with team members to complete orders.
● Provided excellent customer service by greeting customers and meeting quality expectations.
● Cleaned and maintained all areas of the restaurant to promote a clean image.
● Keep the food preparation area, equipment, and utensils clean and sanitary.
● Prepared products following restaurant, health, and safety standards and procedures.
● Became familiar with products to answer questions and make suggestions.
● Operated the cash register to ring up the final bill and process various forms of payment.
● Packaged menu items into bags or trays and placed drink orders into carriers.
● Keep kitchen, counter and dining areas cleaned and sanitized.
● Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
● Keep the drawer balanced by accurately processing cash, credit and debit payments.
● Properly labeled and stored food and fresh ingredients in the cooler or freezer to optimize freshness.
● Replenished serving stations with fresh food and cleaned up spills.
● Documented various customer orders and conveyed special requests to kitchen staff. CREW MEMBER 10/2021 to 05/2022
Mc Donald's
● Meet and greet customers, taking call in food and drink orders, prepared food, and drink orders.
● Answered questions about menu, policy, and services, and providing excellent customer care.
● As a Team member, assume responsibility for maintaining a clean work environment.
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● Worked well with teammates and accepted coaching from the management team.
● Worked at the front counter, drive-thru and other areas.
● Took orders, prepared meals, and collected payments.
● Collaborated with team members to complete orders.
● Provided excellent customer service by greeting customers and meeting quality expectations.
● Cleaned and maintained all areas of the restaurant to promote a clean image.
● Keep the food preparation area, equipment, and utensils clean and sanitary.
● Assisted other team members to achieve goals.
● Addressed guest needs, questions, or concerns to create optimum experience onboard.
● Prepared products following restaurant, health, and safety standards and procedures.
● Became familiar with products to answer questions and make suggestions.
● Operated the cash register to ring up the final bill and process various forms of payment.
● Packaged menu items into bags or trays and placed drink orders into carriers.
● Accurately operated cash register to process customer payments.
● Keep kitchen, counter and dining areas cleaned and sanitized.
● Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
● Keep the drawer balanced by accurately processing cash, credit and debit payments.
● Completed milkshakes and ice cream desserts for customers.
● Backed up servers by setting up trays and completing some food deliveries.
● Delivered exceptional service as illustrated through multiple positive Yelp reviews. EDUCATION
Westlake High School, Waldorf, MD
High School Diploma, 2023
Potomac High School, Oxon Hill, MD
High School Diploma, 2022
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