Machine Operator Customer Service

Nakeama cook

*** ****** **** ** ******** ga

**************@******.***

Summary of Qualifications

Effectively communicate with staff and clients at all levels. Skilled in managing multiple tasks, problem-solving and implementing solutions. Strong customer services focus with solid background in staff training, supervision and development.

Professional Experience

Blue City Brewery

Package Machine Operator

Memphis, TN

20019 to Current

Adhere to all work and safety regulations, including the use of personal protective equipment.

Responsible for operating machinery on the packaging production line to ensure high-quality product output.

Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.

Report production, quality, and work stoppage issues to the Supervisor.

Observe machine operations to ensure quality and conformity of filled packaged products to standards.

Ensures that adequate packing supplies are stocked in or near the packing machine.

Serve as temporary Team Leader mentoring and training new hires.

Inspect and remove defective products and packaging material.

Attach identification labels to finished packaged items insuring that items are sent to the correct shipping destinations.

Continuously improving skills and knowledge of assembly line processes.

GCA Cleaning Service

Shift Supervisor

Memphis, TN

2020 to 2022

Demonstrate and promote company culture, values, and management philosophy.

Planed and supervised cleaning functions for designated work areas / department.

Ensured staff members operated within budget by effective utilization of supplies, equipment only restocking as needed.

Assisted with the screening and hiring of new job applicants.

Established and maintain effective lines of communication with the client and facility personnel to ascertain that their needs and requirements as related to the custodial contract are being satisfied.

Troubleshoots problems and provides technical assistance to staff in solving issues and problems.

Tracked inventory of all cleaning supplies and equipment issuing new supplies when supplies as depleted.

Resolved conflicts between janitorial staff in an efficient manner.

Performed pre and post building and facilities inspections for cleanliness, completed work, and needed repairs.

Directed training programs for custodial staff designed to ensure custodians performance level stay current with new custodial methods and safety procedures

Toys R US

Customer Service Representative

Memphis, TN

2021 to 2022

Greeted and assessed customer needs and provide assistance and information on products features.

Operated cash registers for cash, check and credit card transactions with high rate of accuracy.

Replenished shelves, bin or pegged areas with stock and transporting merchandise by hand/pulling.

Completed all cleaning and organizing tasks in assigned area ensuring the store was neat and orderly.

Provided hands on training to new employees on the floor duties and displays.

Ability to multi-task and prioritize handling of issues in a high stress/high pressure work environment.

Ensured high level of customer satisfaction through excellent sales service.

Responded to customer phone inquiries and requests in a timely manner with the correct information.

Guided remote customers through troubleshooting, navigating the company site and electronic product manuals.

Assisted in examining quarterly inventory reports, check disbursement register, and general ledger for accuracy.

Luxottica Retail

Customer Service Representative

Memphis, TN

2018 to 2021

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Educated customers about the brand to incite excitement about the company’s missions and values.

Analyzed order errors and inconsistencies resolving customer complaints in a professional manner.

Followed proper procedures and guidelines in addressing dissatisfied customers emphasizing the customer satisfaction.

Efficiently navigated all proprietary system applications to preformed daily job functions.

Collaborated with other department professionals to improve customer service processed.

Strived to build a sustainable relationship and engage customers through education and product knowledge.

Applied the proper level of urgency relative to the requested resolution to exceed customer expectations.

Determined charges for product requested arranging payment method or billing options.

Immediately informed supervisors of any problems or unusual situations and took appropriate action.

Skills

Customer Service

Communication

Time Management

Attention to detail

Strong work ethic

Critical Thinking

Ability to work well with others

Safety procedures

Education

CNA-Certified Nursing Assistant – Concorde Institute

Dental Assistant Certification- Concord Institute

Professional References

Available on Request

Contact this candidate