A/P & A/R Consultant

PROFESSIONAL SUMMARY

An enthusiastic, versatile, and flexible team player, with excellent

customer service skills.

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• Ability to adjust to new situations.

Ability to listen to a customer complaint without taking it personally.

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• Able to multi task and adjust projects according to priority. Vixen's Expressions - Sole Proprietor, Owner & Operator Nationally • 03/2010 - Current

Shiftworks - Temp Worker

Savannah, GA • 02/2021 - 09/2023

Americas Best Value Inn & Suites - Head Housekeeper Lakewood, WA • 11/2020 - 01/2021

WORK HISTORY

Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

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Consulted with customers to assess needs and propose optimal solutions.

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• Managed day-to-day business operations.

Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

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Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

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Learned semi-skilled and advanced work by shadowing experienced workers.

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Referred to work orders to determine amount and type of materials needed for each order.

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Evaluated employee performance and developed improvement plans.

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• Managed laundry sorting, washing, drying, and ironing. Trained and mentored all new personnel to maximize quality of service and performance.

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Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

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Restocked room supplies such as facial tissues for personal touch with every job.

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• Worked with front desk to respond promptly to all guest requests.

SKILLS

Over 20 years experience with A/P, A/R,

Collections, Microsoft Software, and Data

Entry

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I am familiar with many computer

programs, such as: Outlook, Peachtree,

Power Point, Axcess, Excel, Quickbooks,

Quicken, Pest Pac, Word, Vista, Windows

10, POS, and Basic DOS.

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• 25 years of customer service experience.

• Project Management

• Operations management

San Juan College

Rio Rancho, NM • 2003

Bookkeeping Certificate and Software

Training

Fort Dorchester High School

1998

EDUCATION

SUSAN MARIE TOTTEN E: *************@*****.***

P: 253-***-****

A: 2417 100th Street CT S Apt G, Holly Hill, FL

32117

Vino Aquino Winery - Operations Manager

Tacoma, WA • 03/2017 - 11/2020

Georgia Certified Lotto Sales, Exxon Mobile Station - Cashier/ Lotto Sales

Hinesville, GA • 08/2015 - 04/2016

H & R Block - Tax Associate

Hinesville, GA • 12/2010 - 04/2011

Disposed of trash and recyclables each day to avoid waste buildup.

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• Communicated repair needs to maintenance staff.

• oversee wine processing, production, bottling, and distribution.

• ran charity fundraisers and outside tasting events. Devised processes to boost long-term business success and increase profit levels.

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Set, enforced, and optimized internal policies to maintain responsiveness to demands.

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Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

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Developed systems and procedures to improve operational quality and team efficiency.

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• Increased profit by streamlining operations.

Supervised operations staff and kept employees compliant with company policies and procedures.

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Directed initiatives to improve work environment, company culture or overall business strategy.

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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Helped customers complete purchases, locate items, and join reward programs.

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• Welcomed customers and helped determine their needs. Addressed customer needs and made product

recommendations to increase sales.

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• Restocked and organized merchandise in front lanes. Greeted customers entering store and responded promptly to customer needs.

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• Stocked, tagged and displayed merchandise as required. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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• Built relationships with customers to encourage repeat business. Handled cash with high accuracy and took care to check bills for fraud.

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Completed and filed returns with tax departments at local, state, and federal levels.

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Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

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Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.

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• Offered clients recommendations to reduce tax liabilities. Family Dollar - Assistant Manager

Bernalillo, NM • 05/2006 - 09/2007

Cardinal Healthcare - Representative

Albuquerque, NM • 04/2004 - 05/2005

Spherion/ Cardinal Healthcare

Albuquerque, NM • 12/2003 - 02/2004

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Mentored team members to enhance professional development and accountability in workplace.

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

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Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

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Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.

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Communicated with clients and customers to gather, provide and share updated information on products and services.

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Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

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Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.

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Managed inventory to provide customers with access to products in high demand.

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ADDITIONAL INFORMATION

Rio Rancho Library, learning how to repair, catalog, and order their vast array of books. Army Family Readiness programs; such as free gift wrapping, free tax preparation, tree dedication ceremonies, care packages to Iraq, and cooking/ cleaning for soldiers. St. Vincent de Paul thrift store in Albuquerque, doing incoming inventory, sorting, and pricing. I was even outside, spinning the signs.

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ACCOMPLISHMENTS

Did a televised interview still found on Youtube. https://youtu.be

/8VIPSKWA0Wc?si=80f6ybsT2P5rGHUM

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