Customer Service Ann Arbor

Savannah Crittenden

Detail-oriented Server with a focus on maintaining a clean and organized dining area and ensuring a positive guest experience. Proficient in handling cash and credit transactions, with a track record of zero errors in cash handling and balancing at the end of each shift. Ann Arbor, MI 48103

*************@*****.***

+1-734-***-****

Experienced server/bartender with focus on ensuring customer satisfaction through open communication and prompt, accurate service.

Authorized to work in the US for any employer

Work Experience

In Home Private Caregiver

Hospice-Caring For My Mother. - Ann Arbor, MI

December 2022 to January 2024

• Provided round-the-clock care for my seriously ill mother, including medication management, assistance with activities of daily living, coordinating in-home therapies and services. Receptionist

Campus Barber and Beauty Salon - Ann Arbor, MI

March 2021 to December 2022

• Listen attentively to caller needs to ensure a positive customer experience.

• Strive for quick complaint resolution.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Restaurant Server/Team Lead

Roadhouse Bar & Grill - Jackson, MI

December 2016 to December 2019

• Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen.

• Overseeing restaurant staff performance, ensuring quality dining.

• Bussed tables and reset place settings quickly and effectively. Head Server

Frogtown Grille - Jackson, MI

June 2009 to October 2016

• Maintaining safety and food quality standards.

• Keeping customers happy and handling complaints.

• Organizing schedules.

Customer Service Representative

Comcast & Dish Network - Hillsdale, MI

May 2004 to August 2008

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges. Education

High school diploma in General Studies

Pittsford Area High School - Pittsford, MI

September 2000 to May 2004

Skills

• Customer Service (10+ years)

• Attention to detail (10+ years)

• Time Management (10+ years)

• Building customer loyalty (10+ years)

• Active listening skills (10+ years)

• Knowledge of product (10+ years)

• Patience (10+ years)

• Ability to read customers (10+ years)

• Attentiveness (10+ years)

• Communicate clearly (10+ years)

• Customer service

• Employee Orientation

• Restaurant Experience

• Restaurant Management

• POS

• Serving

• Bussing

• Banquet experience

• Host/hostess experience

• Upselling

• Food service

• Catering

• Food safety

• Basic math

• Sage

• Cash handling

• Sanitation

• Computer literacy

• Microsoft Excel

• Microsoft Powerpoint

• Phone etiquette

• Documentation review

• Communication skills

• POS

• Cash register

• English

• Serving

• Hospitality

• Customer service

• Operating systems

• Assembly

• Cash handling

• Guest services

• Restaurant experience

• Communication skills

Assessments

Sales skills — Proficient

December 2020

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

December 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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