Medical Assistant Customer Service
Resume:
Shanta Murphy
*** ****** ***** ● Hampton, VA ****9
***********@***.***
Medical Assistant ● Lab Assistant
KEY COMPONENT SKILLS:
• CPR Certified
• Vitals
• Venipuncture’s
• Injections
• Finger Sticks
• Throat Cultures
• Microsoft Office
• Scheduling
• Transcription
• File Management
EDUCATION:
Everest College, Newport News, VA Completion Date 08/2012 Medical Assistant Diploma
PROFESSIONAL EXPERIENCE:
Continuum Global Solutions
Hampton, Va
05/2022 – 11/2022
Remote Technical Representative
• Answer inbound calls assisting customers with billing questions
• Assist customers with service issues and device issues Kelly Services
Norfolk, VA
10/2019 – 02/2020
Health Representative 1
• Make outbound calls per Community Events
• Make incentive calls for HEIDIS
Kelly Services, Virtual
Hampton, VA
01/2019 - 02/2019
At Home Chat Advisor
• Receive inbound chats assisting customers with technical issues Conduent, Virtual
Hampton,VA
08/2018 - 01/2029
At Home Advisor
Receive inbound calls assisting cx with order issues
Receive calls assisting cx with technical issues with smart devices Wps Health Solutions
07/2017 - 06/2018
Customer Service Representative
Receive in bound calls assisting Tricare beneficiaries and providers
Work correspondences received
Faneuil, Hampton Va
09/2015 - 05/2017
Customer Service Representative
• Receive inbound calls assisting customers for spelcific clients
• Floor support
• Escalations
• Leasing Team
• Recognition of Excellent customer service
Ibex Global, Hampton, VA 10/2014 - 12/2014
Customer Service/Sales
• Assist customers with initial reason for calling
• Transition call into sales
• Offer all available products
Wal-Mart, Newport News, VA 12/2012 – 08/2013
Overnight Stocker
• Stock shelves
• Help with store setup for grand opening
Wal-Mart, Hampton, VA 11/2012 – 12/2012
Sales Associate
• Assist customers with cutting fabric
• Stock fabrics, crafts, stationery and celebrations departments
• Assist customers with questions and requests to the best of my abilities Peninsula Kidney Associates, Hampton, VA 09/2012 – 10/2012 Medical Assistant Volunteer
• Receive and record patient histories
• Perform blood draws, laboratory tests and obtain vitals
• Maintain and organize examination rooms
• Schedule appointments and assisted with patient care
• Answer phones and schedule appointments
• Triage with senior medical assistants to treat patients H.E.L.P Inc., Hampton, VA 02/2012 – 06/2012
Medical Assistant Externship/Volunteer
• Triage patients
• Dispense medications
• Front desk receptionist
• Request lab results
• Receive payments
• Assist with events
NCO, Hampton, VA 09/2009 – 02/2010
Customer Service Representative
• Receive inbound calls
• Assist T-Mobile Customers
• Troubleshoot phones
• Resolve account issues
• Some up sale experience
Teletech, Hampton, VA 08/2007 – 09/2008
Customer Service Representative
• Receive inbound calls
• Assisted Sprint customers
• Explain customer’s bills
• Some up sale experience
Food Lion, Hampton, VA 08/2005 – 10/2007
Office Assistant
• Supervise shifts
• Responsible all monies
• Assist customers at the front desk
• Operate register and various equipment
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