Medicaid Eligibility Specialist

LESLIE ANN BANKS

***-** **

TH

Avenue Briarwood, NY 11435 917-***-**** *********@*****.***

PROFESSIONAL PROFILE

ADMINISTRATIVE/ HUMAN SERVICES

A resourceful and self-motivated professional with more than 10 years of experience supporting management and office operations, increasing revenue, and improving efficiency. Goal-oriented leader with proven ability to coach, administrate, and motivate teams to achieve desired outcomes. SKILLS

• Advanced Microsoft Office

• Organizational

• Customer Support

• Payroll

• Presenter

• Conflict Resolution

• Communication

• Problem-Solver

• Team Player

PROFESSIONAL EXPERIENCE

Goodwill, GoodTemps/ Department of Correction

10/23-Present

• Answer phone calls of payroll concerns ensuring procedures are done according to policies and regulations

• Distribute checks to employees and communicate essential information about paychecks

• Create spreadsheets for check distribution and log canceled checks in the canceled check form

• Review and respond to emails; follow director’s instructions and advise employees of directives

• Assist Director and team with payroll concerns; escalate issues to Payroll Director or appropriate team member

Goodwill, GoodTemps/ Office of Administrative Trials, and Hearings 10/22-6/23

• Conduct intake of filed agency petitions

• Correspond with agency representatives, attorneys, and pro se respondents

• Respond to inquiries about scheduling and other Trials Division procedures

• Prepare all written communications accurately and with correct spelling and grammar

• Perform data entry, scanning, and filing of electronic documents into the agency’s database

• Schedule conference calls and videoconference sessions with multiple parties. Goodwill, Good Temp/Creedmoor, Queens Village, NY

02/2021- 10/2022

Administrative Assistant

• Managed front desk operations: facilitated clients and tracked their attendance in the clinic, scanned and faxed documents, processed incoming correspondences, answered phones, distributed mail, proofread documents, and scheduled work orders for office repairs

• Assisted Deputy Director with written communications using MS Word, edited documents for spelling and grammar accuracy, coordinated meetings with staff, managed Webex meetings and updated client information in database, updated incident reports, managed calendar, assisted in scheduling interviews,

• Assisted Director, psychiatric staff, and clinicians with client and chart needs; created spreadsheets

• Updated and maintained files of clients’ physical charts and created Excel spreadsheet specific to clients to inform staff of chart needs

Petrossian, Long Island City, New York

10/2019 – 12/2019

Customer Service Rep

• Placed orders for customers

• Verified and updated customers’ information as required

• Assisted customers with orders

• Sent email confirmation for orders

Fed Cap, New York, N.Y.

10/2018- 01/2019

Job Developer

• Cold called, emailed and conducted field visits and entered job leads into the Hot Job List to obtain 2- 3 new employer job orders a week

• Met with clients, tracked work activity, and created new job opportunities

• Placed 4-5 job seekers a week

Global Employment Solutions, New York, NY

04/2017-08/2017

Administrative Assistant

• Processed pharmacy invoices for Lifespire clients to ensure invoices are paid within timeframe

• Assisted in fundraising mailings to guarantee invitees' participation

• Processed and resolved the bi-weekly payroll and American Express bills for Executive Staff

• Performed data entry of attendance into timekeeping systems, processed payroll adjustment and conferred with CFO to ascertain the accuracy of entries New York Life,

5/2015-1/2016

Sales Agent

• Met with prospects to sell insurance

• Held and attended functions to increase client base Medicaid Human Resources Administration, New York, NY 01/2010-05/2015

Eligibility Specialist II

• Assessed and verified applicant's initial and continued eligibility for Medicaid using pertinent data from EMEDNY and MAP

• Computed the sum of financial assistance awarded to Medicaid consumers using formulas

• Prepared documents and work activity sheets

• Maintained and updated files with automated office systems First Source, Brooklyn, NY

12/2006-08/2007

Admissions Coordinator

• Supported Director of Admissions with coordinating admissions processes for 40 American youth in the Alexander Muss Institute of Learning in Israel Elsevier, New York, NY

09/2004-12/2005

Customer And Technology Administrator

• Supported Director of IT Solutions and Customer and Technology Group (CAT), serving Ivy league professors and researchers in the Science, Technology, and Medical fields

• Led research project and found an invaluable resource for the CAT Group

• Maintained Non-Disclosure Agreements, contacted current NDA holders, and extended agreements

• Coordinated meetings, conferences, travel itineraries, and expense reports

• Provided administrative support to senior managers including answering phones, managing schedules, prepared documents for meetings, created memorandums, and maintained office supplies EDUCATION

York College Jamaica, N.Y.

2013 Bachelor of Arts

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