Customer Service Senior Care
Resume:
Amari Jones
***********@*****.***
Professional Summary
Dynamic and results-driven professional with a strong background in staffing, recruiting, and customer service. Proven expertise in managing high-volume hiring, scheduling, and client relations in the healthcare and customer service sectors. Skilled in conducting interviews, screening candidates, and maintaining a high standard of service to both clients and candidates. Demonstrates exceptional organizational and communication skills, with a focus on improving operational efficiency and customer satisfaction.
Work Experience
Recruiter/Scheduler Himan Group, Amada Senior Care August 2024 – Present
Recruit, screen, and interview caregiver candidates to ensure quality staffing for senior care positions.
Schedule and confirm caregiver shift with clients through calls and text messaging, ensuring seamless service.
Maintain and update caregiver and client information in Axis Care, including timecards, caregiver availability, and training records.
Coordinate with the Care Services Manager, Payroll, and Billing to ensure accurate documentation and billing processes.
Enter and track data for Key Performance Indicators (KPIs) to evaluate staffing performance and client satisfaction.
Participate in weekly staff meetings to address staffing needs, caregiver issues, and client concerns.
Handle on-call duties for evenings and weekends, ensuring continuous staffing coverage.
Assist with setting appointments for customer service visits and supporting caregivers with required documentation.
Contribute to employee recognition programs by identifying high-performing caregivers for rewards.
Professional Recruiter Aston Carter / TEK Systems February 2022 – April 2024
Managed full-cycle recruiting, including sourcing, interviewing, and onboarding, specializing in high-volume call center staffing.
Conducted cold calls, sourcing between 50-100 candidates weekly to build a strong pipeline of qualified candidates.
Developed and executed recruitment strategies to attract top talent, meeting client requirements for compensation and benefits.
Successfully placed over 72 candidates in key customer service roles, exceeding recruitment goals.
Floral Department Manager Kroger December 2019 – February 2022
Led a team in delivering exceptional customer service by addressing inquiries, managing product displays, and maintaining a welcoming shopping environment.
Developed sales strategies for the seven major Floral Holidays, consistently exceeding company sales targets and contributing to a 30% year-over-year increase in sales.
Managed inventory, budget preparation, and financial reporting, ensuring alignment with store goals and profit margins.
Created and implemented staff training programs, leading to the promotion of two associates into management roles.
Increased department sales by 5% within the first three months through improved product marketing and team collaboration.
Floral Department Associate Kroger February 2018 – December 2019
Assisted customers in selecting floral arrangements, enhancing the overall shopping experience.
Supported sales efforts by maintaining inventory, processing shipments, and ensuring product availability during peak times.
Contributed to sales growth through cross-department collaboration and suggestive selling techniques.
Education
Wayne State University Detroit, MI Bachelor’s Degree in Public Relations
September 2019 – May 2022
Henry Ford College Dearborn, MI General Studies
August 2016 – August 2019
Key Skills
Full-Cycle Recruiting & Talent Acquisition •Client Relationship Management
High-Volume Staffing & Scheduling • Compensation & Benefits Strategy
Leadership & Team Management • Exceptional Customer Service
Data Management & KPI Tracking • Conflict Resolution & Problem Solving
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