Technical Support Enterprise
Resume:
Mohammad Eshaq Haidari
************@*****.***
*** ******* ***** **, *****, TX
EDUCATION & CERTIFICATION
Austin Community College- Associate Degree - LAN Security Administration - May 2021
Austin Community College- Local Area Network Systems – Network Administration Certificate - Dec 2020
Herat University- Bachelor of Law (LLB), Political Science – 2011
CCNA: https://www.credly.com/badges/ef800a0b-e81b-4c35-9994-cd23c5436872/email
JNCIA: https://www.credly.com/badges/a93938c0-f841-4f1a-8264-ee7cf6992d9b/whatsapp
CCNP ENCORE 350 - 401: In progress
EXPERIENCE
Charter Communication (Spectrum)- Enterprise Technical Support (ETS-II)
March. 2024 to Present, Austin, Texas
Same as Tech support I but this progression to a more senior position reflects not only my consistent performance in addressing complex technical issues but also my ability to improve team efficiency and knowledge sharing.
Charter Communication (Spectrum)- Enterprise Technical Support (ETS-I)
April. 2021 to March 2024, Austin, Texas
Embody quality service by providing a reassuring voice during the resolution of a client’s networking or technical difficulties.
Troubleshoot network service issues via phone, trouble ticket, email and client portals by providing expertise on intricate issues, including wide area (WAN), local area network (LAN), fiber and Voice technologies.
Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.
Coordinate resolution efforts with additional departments while monitoring and apprising clients.
Improve department processes and technologies through the investigation and identification of the root cause of technical problems.
Troubleshooting and configuring of CISCO, Juniper, ADVA, RAD, Sumitomo, Alcatel, Ciena, and Adtran devices.
Support efforts to enhance the client experience through process reviews, analysis, and recommendations to leadership.
Creating and escalating ticket using Remedy and Jira ticketing system.
Perform additional duties related to the position as assigned.
Austin Community College- IT Intern paid position
Aug. 2020 to Dec. 2020, Austin, Texas
Refurbishment and re-imaging of devices to be deployed to HACA (Housing Authority City of Austin), including Desktop with Ubuntu, MacBook with upgrading, and installation of RACHEL, and Dell Laptop with Microsoft Office and Windows.
Help supports HACA’s Unlocking the Connection Program to connect public housing residents to the internet, digital literacy, and earned devices.
Administrative password reset through jumper key and www.bios-pw.org.
Removing and installing of CPU, RAM, Hard drive, Video card, CD ROM, DVD Drive, and Power supply.
Installing of Ubuntu on Windows 10 machine and vise versa using Oracle VM virtual box.
Installing Windows 10 and Windows Server 2012/R2 on Windows 10 using VM ware.
Diagnostic the hardware and software Problem of PCs like a bad battery, hard drive issue, booting issue, slow loading, and troubleshooting of them.
Creating a Windows 10 USB using the Linux terminal.
Downloading the bios version of files and drivers.
Installing different types of software on Linux, Windows, and MAC machines.
Set up MAC PC with offline mode, installed Center-Zoom, GotoMeeting, Google Chrome, Firefox browsers, Rachel, and made the Rachel URL address as default in Google Chrome, Firefox, and Microsoft Office edge browsers.
Afghanistan Justice Sector Support Program (JSSP) -PAE – US INL AFFAIRS - IT Support Engineer
Mar. 2015 to Mar. 2018, Ghor, Afghanistan
Aligned Satellite
Created network topology of LAN for fifteen CMS departments and connected them to the WAN network.
Configured routers.
Installed and configured computer hardware, software, system, networks, printer, and scanner
Monitored and maintained computer system, and network.
Set up an account for users.
Repaired and replaced equipment as necessary
Core Competencies:
Network Engineering (Cisco, Juniper, Fortinet, and Palo Alto Networks firewall services including IPSEC, VPN, URL filtering, and IDS/IPS)
Routing and switching
Routing Protocols (EIGRP, OSPF, ISIS, RIP, BGP)
IP Networking, Subnetting, VLAN, VXLAN, LACP, NAT, ACL, VPN
LAN/WAN, TCP/IP, OSI Model, SDWAN
Ethernet (Networking)
End to end QOS/COS
VRRP, HSRP, GLBP
VMware (Packet Tracer, EVE-NG, GNS3)
Wireshark, SNMP, Netflow, SPAN, RSPAN
Problem-Solving & Customer Service
Contact this candidate