Customer Service Crew Member

Erin Quevedo

Huntsville, AL ***** 256-***-**** ************@*****.***

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Skills

Customer Service

Menu Memorization

Food Preparation

Customer Engagement

Inventory Restocking

Order Management

Beverage Preparation

Health Code Compliance

Drive-Thru Operations

Cooking

Safe Food Handling

Food Running

Integrity and Honesty

Sanitizing

Time Management

Point of sale operation

Crew Leadership

Store Opening and Closing

Point of sale system

Quality Control Checks

Problem-Solving

Cleaning

Valid Driver's License

Initiative and Self-Motivation

Production Line Work

Machine Operations

Taking Orders

Plate presentation

Line Efficiency

Product cross-selling

Cash Handling

Workplace Efficiency

Order delivery practices

Table setting knowledge

Hospitality service expertise

Housekeeping

Inventory Counts

Safety

Experience

CREW MEMBER 07/2024 - Current

McDonald's Restaurant - Huntsville, AL

Educated customers on menu items, product ingredients and nutritional values. Performed cashier duties such as taking orders, collecting payments and providing change. Restocked kitchen supplies including food products and utensils. Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles. Assisted in the preparation of food items such as sandwiches, salads and pizzas. Followed all safety guidelines while operating equipment such as slicers, fryers and ovens. Greeted customers upon arrival, provided menus and answered questions regarding menu items. Provided excellent customer service to maintain a positive atmosphere for guests. Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards. Adhered to health department regulations regarding food handling procedures. Organized dining room tables with condiments, napkins and other necessities prior to seating guests. Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies. Assisted management team with inventory counts of food products and beverage supplies. Maintained organized storage areas for food products, beverages and restaurant supplies. Processed takeout orders quickly to ensure timely delivery of meals. Checked expiration dates on all products before serving them to customers. Kept restaurant lobby, front counter and restrooms neat and clean throughout shift. Wiped down tables and equipment, swept and refilled stock. Served food quickly for positive guest experiences. Organized and restocked supplies to support operations and team productivity. Packed fast food products in approved containers, cups, and bags. Packaged menu items into bags or trays and placed drink orders into carriers. Stocked shelves and cases with new or transferred items. Demonstrated proper food safety practices by accurately completing quality control checklist. MANAGER 01/2024 - 04/2024

Checkers Rally's - Huntsville, AL

Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics. Coached, mentored and trained team members in order to improve their job performance. Conducted regular meetings with staff to discuss progress and identify areas of improvement. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards. Established processes to ensure efficient workflow throughout the organization. Resolved conflicts between employees by providing guidance on company policies and procedures. Initiated new projects that resulted in increased productivity across all departments. Maintained up-to-date records of employee attendance, payroll information, vacation requests. Provided leadership during times of organizational change or crisis situations. Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency. Implemented new technologies to streamline operations, reduce costs, and improve customer service. Analyzed customer feedback data to develop action plans for improving services offered. Developed annual goals for each department based on market trends and competitor analysis. Collaborated with other departments to ensure timely completion of projects within budget constraints. Ensured compliance with all applicable laws, regulations, industry standards. Organized special events such as conferences or training sessions for employees. Reviewed contracts before signing them on behalf of the organization. Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services. Scheduled interviews for potential candidates and conducted reference checks prior to hire. Enforced customer service standards and resolved customer problems to uphold quality service. Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Led team meetings and one-on-one coaching sessions to continuously improve performance. Managed annual budgeting and forecasting, optimizing resource allocation. Coordinated cross-departmental projects to ensure timely and successful completion. Oversaw daily operations, maintaining efficiency and quality standards. Conducted performance evaluations, providing feedback and coaching for team development. Managed risk by developing and implementing effective risk management strategies. Directed recruitment, hiring, and training of new staff members. Enhanced team morale and retention through recognition programs and career development opportunities. Analyzed market trends and competitor activity to inform business strategy. Led a team of XX employees, ensuring high productivity and excellent customer service. Negotiated contracts and agreements with vendors and suppliers to reduce costs. Facilitated team meetings and workshops to foster collaboration and share best practices. Streamlined communication channels, improving information flow and decision-making speed. PRODUCTION WORKER 01/2023 - 10/2023

UltraTech - Owens Cross Roads, Alabama

Operated forklift to move materials and finished products within warehouse. Loaded and unloaded delivery trucks with pallet jacks and hand carts. Inspected product quality prior to packaging and shipment. Assisted in setting up production lines for manufacturing processes. Maintained inventory of raw materials, tools, parts, supplies, and finished goods. Followed safety protocols while operating machines and equipment. Identified defective parts or components and removed them from production line. Verified accuracy of finished products against work orders or blueprints. Cleaned up work area at end of shift to maintain safe working environment. Organized storage areas for efficient retrieval of items when needed. Ensured proper labeling of completed products before shipping out. Tracked production data such as number of items produced per hour, day, week. Kept operations area neat and orderly to minimize obstacles. WAREHOUSE PRODUCTION WORKER 01/2020 - 10/2022

Polaris Industries - Huntsville Al, AL

Loaded and unloaded trucks with hand trucks, forklifts, and pallet jacks. Organized inventory into designated areas in the warehouse. Performed daily cycle counts to ensure accuracy of inventory records. Maintained cleanliness and organization of warehouse space. Assembled containers for product storage and shipment. Unloaded incoming materials from vendors and suppliers. Inspected products for defects before stocking them on shelves or racks. Operated material handling equipment such as conveyor belts and hoists safely. Ensured all safety regulations were followed while operating machinery. Reported any discrepancies between purchase orders and invoices. Processed returns of defective or damaged products promptly. Stored items in an orderly manner on shelves, racks, or bins. Moved large and bulky items manually or with pallet jacks or forklifts. Used pallet jacks to move items to and from warehouse locations. Prepared and completed warehouse orders for delivery or pickup according to schedule. Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment. NURSE PRACTITIONER 01/2022 - 04/2022

Regency Nursing & Rehabilitation Centers - Huntsville, AL Assessed patient health conditions and developed individualized care plans. Provided comprehensive physical examinations, including ordering appropriate diagnostic tests. Counseled patients on lifestyle modifications to improve their overall health. Education and Training

Purnell Swett - Pembroke,NC High School Diploma

06/1997

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