Customer Service Data Entry
Resume:
Hannah Quattlebaum
Phoenix, AZ *****
********@*****.***
Work Experience
AdaptHealth
Inside sales representative
Phoenix, AZ
June 2023 to August 2023
• accurate and timely data entry
•understanding, and selecting inventory and services in key databases
• communicating with referral sources, and appropriately utilizing technology to notate patient information/communication.
•following and adhering to HIPPA policies and procedures Allied Universal Security Guard
Light rail security
Phoenix, AZ
November 2022 to February 2023
•Maintaining a safe place for all valley metro transit riders
•insuring proper tactics and platform sweeps daily
•Reporting all incidents, accidents and/or medical emergencies.
•checking proper transit fare is being used and obtained furthermore educating riders on light rail safety
Escape Lounges / MAG USA(Supervisor)
Phoenix, AZ
May 2022 to November 2022
•Managed day to day action plans as well as supervising other employees assisting with bussing tables and filling Buffett food and restock.
• Managed day to day maintenance
• Opened and closed the restaurant, bar and office
• Managed inventory and fulfilled orders in a timely manner • Responsible for upholding health and safety standards
• Maintained ongoing relationships with clients
Servicelink LLC Loancare
Chandler, AZ
February 2021 to April 2021
•Assisting customers in understanding mortgage loans.
•Maintaining and keeping a professional and outstanding customer service skills
•Assisting customers with questions in regards to different mortgage options or suggestions.
•Educated members on loans accounts and help with account set up or other questions Amazon Delivery Driver
Phoenix, AZ
November 2018 to January 2021
•Navigating a variety of routes throughout the delivery area.
•Safely drive and operate your delivery vehicle at all times.
•Use hand held devices for routing information, customer delivery information.
•Loading, unloading, preparing, inspecting and operating the delivery vehicle. Logisticare
Phoenix, AZ
August 2018 to November 2018
•Scheduling members reservations and transportation
• Verifying and updating members accounts for transportation services
• Non emergency medical transportation services
• Using active listening skills and problem solving skills to obtain customer satisfaction • Inbound calls
• Provided outstanding customer service skills to members and employees Survey Sampling International (SSI)
Mesa, AZ
March 2018 to August 2018
• Assisted members in taking surveys
• Outbound calls
• Provided excellent customer service skills and traits in a timely professional manner Calibrus
Tempe, AZ
November 2016 to December 2017
•Verified customers accounts and information
• Answering inbound calls
• Provided customers with excellent communication skills and customer service
• Demonstrated mastery of customer service call scripts
• Ensure company and customer policy and relationship DHL Call Center
Tempe, AZ
November 2015 to March 2016
• Collected customer feedback and made process changes to exceed customer satisfaction
• Created procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Developed effective relationships with all call center departments through clear communication.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
Cheba Hut
Tempe, AZ
June 2014 to October 2015
• Up-sold additional menu items, beverages and desserts to increase restaurant profits.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Promptly reported complaints to a member of the management team.
•Correctly received orders, process payments and responded appropriately to guest concerns.
• Resolved guest complaints promptly and professionally. McDonalds
Queen Creek, AZ
June 2011 to January 2015
• Up-sold additional menu items, beverages and desserts to increase restaurant profits.
• Resolved difficult issues concerning customers in a prompt manner with positive results.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Communicated clearly and positively with co-workers and management.
• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Education
Queen Creek High School
•Queen Creek, AZ 2009-2012
GED
•May 2012
•certificate granted
Brookline College
•Tempe, AZ 2016 & 2020
•Medical Assistant
• pharmacy technician
•Not graduated-to be continued
(GCU)Grand Canyon University
•Psychology and counseling in adolescence 2019-2020
•Not graduated-to be continued
Skills
•certified in first aide
•CPR certified
• Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
• Personable and responsible Cashier with 4+years in retail and customer service.
• Solid team player with an upbeat, positive attitude.
• Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
• Excellent organizational and communication skills.
• Upselling
• Account Management
• Supervising Experience
• Inventory Control
• Busser
• Leadership
• Shift management
• Report writing
• Guest services
• Management
• Customer service
Certifications and Licenses
•Title 4 (Alcohol certification)
•Food Handlers Card
•Arizona State Guard Card
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