Account Manager Customer Service
Resume:
Amber Ramirez
Operations Manager
Houston, TX ***90
**************@*****.***
As Account Manager my goal is to provide exceptional customer service to clients using a pleasant enthusiastic tone of voice and a willingness to assist clients even in stressful and high pressure situations. Ability to troubleshoot mechanical issues and assist customers with resolution.. I can offer excellent Customer Service Communication skills and the ability to make customers feel like the are absolutely important in concerns to service.
Willing to relocate to: Houston, TX
Authorized to work in the US for any employer
Work Experience
Account Manager
AT&T - Houston, TX
February 2020 to September 2022
• Level 2B Account Manager
• Customer account overview
• Customer relations advisor
• D2D
• B2B
• Achieving sales goals
• Integrated Solutions Expert
Account Manager
Quincy Compressor LLC - Houston, TX
October 2019 to April 2020
• Answer incoming calls
• Execute customer issues and concerns
• Dispatching technician’s to customers site
• Commercial and residential businesses
• Full communication with customer and technician during time of job
• File warranty claims
• Receive payments from customers
• Entering new customer data into back office
• Make new customer files creating account
Service Coordinator
Relevant Solutions - Houston, TX
November 2016 to April 2019
● Answer incoming calls to schedule appointments for estimates, service, inspections and recalls
● Assist clients with questions and complaints
● Process client email inquiries by phone and email
● Enter new client information and update existing client information into system
● Escalate issues to management when necessary, following protocol
● Complete closeouts through incoming emails
● Make outbound courtesy calls to clients advising them of the technicians ETA (estimated time of arrival), delay, etc.
● Assist with the call board and dispatching of technicians
● Perform audits for closeouts
● Experience working with call center phone systems & dispatch software
● Mechanical aptitude with rotating equipment, to include compressors, pumps or valves
● Follow established policy and procedures
● Good interpersonal, written and oral communication skills
● Ability to use math and reasoning in relation to software and closeouts
● Understand how to use & determine metrics
● Other duties as determined by management
Assistant Operations Manager
24 Hour Fitness
November 2014 to July 2016
Position Responsibilities
● Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club
● Ensure that team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness
● Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
● Assisted in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance
● Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed
● Responsible for excellent Customer Service
● Supporting
Education
High school or equivalent
Skills
• Customer Service
• Call Center
• Customer Care
• CSR
• Customer Support
• Front Desk
• Accounts Receivable (2 years)
• Sales Experience
• Upselling
• Microsoft Office
• Management
• Operations
• training
• Inventory Control
• Excel
• Office Management
• Microsoft Windows
• Account Management
• Salesforce
• Cold Calling
• Accounts Payable
• Accounting
• Analysis skills
• Microsoft Excel
• Sales
• Telecommunication
• Communication skills
• Marketing
• B2B sales
• Door-to-Door Experience
• Business Development
• Microsoft Outlook
• Sales Management
• Relationship Management
Certifications and Licenses
ACS150 Compressed Air Basics
November 2018 to Present
Assessments
Sales Skills — Familiar
May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar
Customer Service Fit — Expert
September 2020
Measures the traits that are important for success for customer service roles Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Familiar May 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar
Logic & Critical Thinking — Familiar
May 2019
Using logic to solve problems.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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