Customer Service Administrative Assistant

Madiha Kamran

Contact No.: 647-***-**** email: ************@*******.***

Designation: Administrative Assistant

Date of Birth: Dec. 13, 1979

Visa Status: Canadian Citizen (Living in Whitby, Ontario) Education: Business Graduate, 2002

Languages: Fluent in English, Hindi and Urdu

Summary: Able to work on own initiative & as part of the team and can deal with administrative duties competently without supervision. Computer literate with excellent interpersonal, problem solving, communication and negotiation skills. Experience as Administrative Assistant, Travel Agent and Customer Service.

Technology: Word/Google Documents, Excel, Power Point/Google Slides, photo shop. Experience:

Travel Consultant at Goway Travel: Mar. 2023 – To Mar. 2024 Responsibilities included:

• Taking calls and helping clients plan itineraries.

• Booking tickets, hotels, day tours and rental cars etc.

• Recommendation to customers about points of interest, visa requirements, insurances, safety etc.

• Preparing invoices, tickets, and other paperwork

• Filing invoices and itineraries.

• Organizing group travel

• Following up with clients and liaising with suppliers and other departments. Customer Service Representative at Call Centre at Reliance Canada: May 2020 – July 2022 Responsibilities included:

• Solving Customer problems

• Answering queries

• Booking appointments for customers

• Coordinating with technicians and other depts

• Building customer relations and advising and helping them

• Selling and offering different products to them

Lunchroom Supervisor at Carruthers Creek public school Ajax Sept. 2016 – Dec 2017 Responsibilities included:

• Resolving students' problems and conflicts and making sure of discipline

• Supervising students and making sure no one gets hurt.

• Making sure student follow rules, finish their lunches and recycle. Admin. Officer, HR Dept. at Petrofac International Ltd. Dubai: Dec. 2005 – May 2008 Responsibilities included:

• Conduct preliminary screening of candidates, check references and evaluate applicant’s CV and qualifications.

• Coordination of interviews with technical and/or department representatives. Coordinate with the various departments on recruitment schedules. Follow-up on interview process to final selection of candidate.

• Filing of Cvs and offer letters.

• Filing invoices and itineraries.

• Coordinate the travel of candidates for interviews, liaison with Travel Desk on travel itineraries, hotel accommodation, transportation and other travel requirements.

• Obtain the necessary recruitment approvals and other internal documentation required for recruitment authorization.

• Prepare and issue Employment offers and confirmations to selected candidates, obtain candidate acceptance of compensation package and general employment terms and conditions.

• Respond to candidate enquiries keep candidate informed on all recruitment procedures and schedules.

Administrative Assistant at ABN AMRO Bank Dubai: Dec. 2002 – May 2004 Responsibilities included:

• Performing administrative tasks such as faxing, scanning and mailing

• Scheduling office meetings, events and client appointments

• Implementing new procedures while monitoring office activities

• Purchasing office supplies and data entry

• Coordinating travel

• Preparing presentations

• Recording minutes of meetings

• Providing support to management and staff

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