Customer Service Assistant Manager

Jasmine Fernandez

Sacramento, CA

415-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Excellent customer service and hospitality skills. Self-starter, motivated, works well independently as well with others. Solid team player with a positive demeanor and proven skills in establishing rapport with customers/clients. Committed to maintaining customer relationships.

WORK HISTORY

March 2016- Current (Event Employment)

Bacchus Wine & Spirits - Assistant Manager and Resident Chef - Millbrae, CA

● Responsible for establishing relationships and working with wine distributors to ensure

best selection to the customer base in retail store.

● Assist with wine tasting and food pairings for customers, as well as educating the

customer base on selected wines.

● Perform cleaning and sanitizing of retail shop, wine bar and restrooms, stock wines, pick

up trash in patio seating area.

● Complete opening and closing duties, including unlocking and locking of business, wine

stocking, Point of Sale operations, general cleaning such as sweeping, mopping, and dish

cleaning.

● Proactively engage and make a connection with customers.

January 2021- January 2024

Pawz 4 Dayz - Owner, Self-Employed – San Mateo

● Responsible for providing care and enrichment services for up to 10 dogs of varying

breeds at one time.

● Walked dogs for 2-3 hours per day, 5 days a week, and ensured each dog received adequate

exercise by monitoring playtime and rest periods.

● Provided basic obedience training including training dogs to walk calmly on their leash and

follow basic commands.

● Tracked daily walks and care actions and ensured that all pet and owner needs were met.

● Provided regular updates on each dogs' activities and behavior.

January 2016 -

The Refined Palette - Personal Chef - San Mateo, CA

● Developed, prepared, and served meals for special events held at the client’s home or an off site

location.

● Handled all the shopping and created custom menus.

● Prepared food in accordance with individual family members dietary needs.

EDUCATION

March 2013 - June 2015

Art Institute SF - Culinary Arts - Chef Program San Francisco, CA

● Learned food handling, cooking, baking, line cook, prep cook, food safety,

skillful knife handling, event and small business management.

*References available upon request

REFERENCES

Quinton Jay

Proprietor

Bacchus Wine & Spirits 415-***-**** *******@*********.***

Danielle Simon

Dog Owner/Client 415-***-**** *********@*****.***

Isobel Russel

Client/Personal Chef work 415-***-**** *********@**.***

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