Social Media Customer Service
Resume:
SUMMARY
EDUCATION PROFESSIONAL EXPERIENCE
SKILLS
INTERNSHIPS
Houston, Texas
**************@*****.***
MAYRA GALVAN
Highly motivated, resourceful professional seeking to obtain a position where my knowledge and skills will be fully utilized with the opportunity for growth and career advancement. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. TopBuild Corp. 2022 - 2024
Applied incoming payments to the appropriate customer accounts accurately and timely.
Identified and resolved discrepancies in outstanding balances in customer accounts.
Worked in a paperless environment to accomplish duties electronically.
Collaborated with cross-functional teams.
Trantex, Inc. 2013 - 2022
Applied incoming payments (checks, cash, ACH, Wire Transfers) to customer invoices.
Identified and resolved discrepancies in customer accounts. Created Debit and Credit memos.
Revised and Billed orders and convert them to invoices. Collaborated with the Accounts Payable Department and Collections Department with end-of-month duties.
Demonstrated excellent customer service skills.
Answered multi-phone lines and directed calls to the appropriate department.
Managed office supplies for the office.
Completed other duties.
Food Town 2009 - 2013
Greet and assist customers by processing money order requests, check cashing services, and other customer services. Reconcile cashiers’ cash registers at end of their shift. Handle change orders from cashiers.
Record numerical data on general ledger to keep store vault records updated and complete.
Bachelor of Science in Professional
Writing and Technical Communications
Minor in Digital Media
Strong organizational and time-
management skills
Bilingual in Spanish and English
Strong communication and interpersonal
skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Administrative Experience
MS Office Proficient
High Radius and Oracle proficient
Digital Communication Skills
Adobe Software Skills
Photography and Video Editing
Cash Application Specialist
Accounts Receivables Specialist Front Desk Clerk Cashier Customer Service Representative
University Houston - Downtown
2015 - 2023
Writespace Houston
Social Media Content Coordinator
Created graphic designs for all social media platforms that generated 100+ social media impressions.
Collaborated with a team to interview authors, organize events, and create content for social media.
Utilized my skills in Photography and Videography to create content for YouTube, TikTok, and Facebook.
Created blogs, newsletters, and upcoming events using MailChimp and Eventbrite.
May 2023-September 2023
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