Executive Assistant Customer Service

HEATHER HUGHES

*** ****** ****, **#*, Ontario K*G 1G0 613-***-**** **********@********.***

HIGHLIGHTS OF QUALIFICATIONS

Diploma in Office Administration (specialty Medical)– Graduate Honours with Distinction

8 years in the non-profit, charitable field as an administrative/executive assistant

17 years in client services and sales including courtesy desk and switchboard operations

Experience in office procedures, purchasing and office inventory, records management and scheduling – works well as both a team member and independently.

Proficient in MS Office Suite with experience in client information management, health partner client gateway and a variety of specialized databases.

Self- directed professional with strong multi-tasking, organizational and problem-solving skills – enjoys learning new skills and does so quickly and effectively

Strong ‘attention to detail’ skills – existence supported by reference letter from past employer

Excellent fundraising proposal research and writing skills – Successfully raised over $200,000 for conservation education, marketing and demonstration projects

RELEVANT SKILLS AND EXPERIENCE

Office Administration

Organized Management and Operations Crew schedules and meetings

Booked Staff and Management Training and Meetings – arranged for meeting rooms, travel needs, luncheons, equipment needs, meeting agendas, responsible for meeting minutes reporting

Organized staff safety training workshops, coordinated fleet and corporate safety equipment inspections

Responsible for setting up fleet purchasing, sales and maintenance appointments – liaised with ARI, dealerships, private purchasers

Client Service and Sales

Strong customer service experience and skills – experienced with client confidentiality, security details – Certification in International SuperHost program

Answered multi-line switchboard, forwarded calls, voicemail, downloaded and redirected emails to staff

Organized and arranged hospitality reservations and package, troubleshooted and handled customer complaints/concerns with positive and polite demeanor - prioritized and scheduled daily courtesy desk activities

Sales and service, marketing background – 10 years in retail sales and customer service

10+ years of experience liaising with suppliers, purchasers, clients and donors

Key holder – cash handling and balancing experience, P.O.S systems, credit card sales, bank deposits

Management/Financial/Human Resources Skills

Coordinated department purchasing program – liaised with suppliers, did up purchase orders, arranged for cheques, credit card purchases and invoices

Created financial spreadsheets for management and inventory use

Staff payroll coding and entry into web-based processing software (Comvida)

Managed department project fundraising, coordination, budgeting and final reporting programs

Mentored and supervised YWCA/YMCA Youth Intern - assisted management with interviewing summer student candidates – responsible for doing reference checks

HEATHER HUGHES page 2

103 Hawley Road, RR#2, Ontario K0G 1G0 613-***-**** **********@********.***

RELEVANT SKILLS

Fundraising and Marketing Skills

Performed Fundraising research and wrote many successful funding proposals for special conservation projects, conservation infrastructure, education programs – raised $200,000 in 6 years (20 % of position)

Liaised with potential funders, wrote grant follow-up reports, responsible for the organization of donor recognition activities

Canvassed corporate and business advertisers to fund publication of department marketing brochure, assisted communications department with ad design and setup, liaised with advertisers

EMPLOYMENT EXPERIENCE

Care Partners (formerly Red Cross Partners) 2012 – Present

Customer Service Representative/Administrative Assistant

Rideau Valley Conservation Authority, Manotick, Ontario 2005 – 2011

Administrative Assistant/Fundraiser

R.A.Malatest, Athens, Ontario 2006

Documentation Clerk (Contract)

Temporary Contracts – Manpower, Brockville, Ontario 2004

Trillium Product Development Laboratory/Ontario Ministry of Social Services

Office Support/File Clerk

The Eastern Ontario Biodiversity Museum, Kemptville, Ontario 2003 – 2004

Administrative Assistant/Project Officer/Fundraiser

Sam Jakes Inn, Merrickville, Ontario 1998 – 2001

Customer Service/Hospitality Desk Operator

EDUCATION

Health Office Administration Diploma Willis College 2012

B.Sc./Diploma Honours (Agr.Business) University of Guelph, Guelph/Kemptville, Ontario

ADDITIONAL TRAINING

First Aid/CPR “C” - Red Cross 2012

WHMIS 2010

Managing Emotions Under Pressure Course, Career Track, Ottawa, Ontario 2010

Administrative Assistants Management Course, Global Training Services, Ottawa, Ontario 2010

Managing Multiple Projects/Admin Ass’t Conference, Skillpath Seminars, Ottawa, Ontario 2008

Teamwork Workshop Participant-Cirrus Leadership Inc/Centre for Sustainable Watersheds 2004-2005

Excellent References and Letters of Recommendation Available Upon Request

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