Social Media Customer Service
Resume:
Tammy McCullars
Boone, North Carolina
336-***-**** ***********@*****.***
Objectives
My objective is to secure a part-time remote position from home after retirement from Appalachian State University. During my tenure at Appalachian, I acquired extensive knowledge and expertise in various tasks. These encompass business finance, state and federal tax documentation, budgeting, bookkeeping, marketing, data entry, data storage, typing, editing, program management, researching, troubleshooting, and proficiency in MS Office/365 and Google Workspace and many proprietary software programs. I also worked on maintaining a strong social media presence for our marketing and travel programs, payroll management, analytics, and various other valuable assets that contribute to the success of a business. I have strong customer service skills through my 40+ years of working and was entrusted with leading many international and domestic affinity group trips with Appalachian alumni. All this was done with detail and organization, and to maintain no-exception audits.
Education
Appalachian State University
Supervisor Development Series, Certified June 2013
Boone, North Carolina
Supervisor training consists of classes given through the Office of Human Resources encompassing all aspects of the health, safety, and welfare of your employees. Other classes (2003-2021) completed but not limited to:
●VOIP installation/training
●Zoom Web Conferencing
●Fair Labor Standards
●Leadership Series
●Team Leadership
●Diversity & Inclusion Series
●Coaching, Discipline and Problem Solving
●Adobe InDesign, Photoshop classes
●Microsoft Office Suites refreshers
●Advanced Microsoft Excel
●Advanced Microsoft Word
●Google Suite Administration
●Google Analytics
●Google Cloud for Higher Education
●Assorted social media in Education classes
●Advancement Software-Banner Database
●Assorted Customer Service classes
CareerStep, Certified 2007-08
Medical Transcription, graduate and job placement
Transcribed for University of South Florida Medical School and University of Minnesota Medical School
NCR Corporation, Certified January-June 1979
Neat/3 Computer Programming Language
Completed NCR Neat/3 programming language courses for my employer when switching data over to computerized accounts.
Miami Dade College
Computer Technology, May 1978
Computer science introductory and programming including Basics, Cobalt programming, Keypunch
North Miami Senior High School
High School, Graduated May 1976
Concentration in business mathematics, creative writing, and literature
Employment History
June 2018-Present
Appen Ltd.
Level 6/9 Help Street
Chatswood NSW 2067
Australia
Contract work-from-home
Appen is a data company that provides or improves data used for the development of machine learning and artificial intelligence (AI) products. Appen's data collection and annotation services are used to improve the accuracy and performance of machine learning models. Appen has over 1 million contractors working in over 130 countries and supports some of the world's leading technology companies, including Google, Microsoft, Amazon, and Facebook.
Internet Analyst: Collects and analyzes data about internet usage and trends and is used to help businesses make informed decisions about their online marketing and advertising campaigns.
AI Tagging and classifying data: This involves identifying and categorizing different types of data, such as images, text, and audio to help AI systems learn how to identify and understand different types of information.
December 2002 – 2021
Appalachian State University, Retired
Programs/Office Manager
University Advancement/Alumni Affairs
Boone, North Carolina
Program/Events manager for on and off-campus events including homecoming, reunions, and tailgates. Manage multiple email and social media platforms (Facebook, Instagram, Twitter, Pinterest, LinkedIn, Flickr, Google+) for alumni association and travel program. Communications with alumni, faculty, staff, and vendors through telephone, email, chat, and messaging, using effective and positive speech. Enhance engagement with diverse alumni groups. Manage multiple State and Foundation budgets with all university, state, and federal policies, standards, and procedures enforced, with no audit exceptions. Data Management including entry, storage, and protection according to State, Federal, and county policies. Monitor affinity and merchandise contracts and payments. Research, purchase inventory, and market merchandise for resale. Friendraising/Fundraising for Alumni programs. Coordinate Alumni Memorial Scholarship and supervise alumni office administrative and student staff. Manage the Alumni Travel Tours program. Assist in hiring/training of staff. Monitor McKinney building, office, and technology for upkeep, advancement, and repairs. Co-chair of the University Homecoming Committee, served on the University Scholarship Committee, served on the Alumni Council & coordinated the Alumni Council Scholarship Committee.
September 1989 – June 2000
Central Park Elementary School
Administrative Assistant/Bookkeeper/Computer Technologist Plantation, Florida
Front office administration duties include writing/editing the school newspaper. Promoted to bookkeeper handling $10 mil+ budget for the school including salaries and purchasing supplies. Duties included the role of textbook coordinator, purchasing, inventory, and distributing textbooks and related materials. Promoted to CT for the last 3 years coordinating the implementation of Internet to the school. This included the setup of a computer classroom added as a special class to be included in a rotation with P.E., Art, and Music. Taught workshops to teachers and teacher aides on the general history of computers, browsing the Internet, Internet safety precautions in the classroom, and different school software programs for students to use in the classroom computers.
1981-1988: Previous employment included Administrative Assistant positions for two Wellcraft dealerships and a used car dealership in Miami. This included contracts, titling, and marketing through print. More details upon request.
Hobbies & Interests
Photography/Adobe Suite, watching youth, NCAA and NFL football-baseball-basketball-soccer, reading, researching, grandchildren, Internet browsing, and social media.
Professional Skills
Editing: Advanced, Proofreading: Advanced, Higher Education: Advanced, Travel Management:
Advanced, Events Management: Advanced, Data Entry: Advanced, Database Management: Advanced, Customer Service: Expert, Nonprofit Education-Diversity, Equity & Inclusion: Advanced, Social Media Programming: Advanced, Annual Budgeting Management: Advanced, Advancement Google Trainer: Advanced, Microsoft Office Suite: Advanced, Internet & AI Analyst: Advanced, Retail Online/Physical location, Expert, Research: Blackbaud, Banner: Advanced Beginner, Customer Service: Advanced, Communications: Advanced, Fundraising/Friendraising: Proficient, Accounts Payable/Receivables: Expert, Budgeting: Expert, Group Travel: Expert, Travel Arrangements: Expert, Medical Transcription: Expert
References on request
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