Continuous Improvement Quality Management

SE JOSEPH WU

***** ** *** **. # *** BELLEVUE, WA 425-***-**** **.******.**@*****.***

PROFESSIONAL SUMMARY:

An accomplished and passionate professional in various industries on ISO9001, AS9100,..etc Audits to provide independent and objective assessment on overall Quality Management System and OPS. Subject Matter Expert in Root Cause Analysis, CAPA, and Continuous Improvement

10+ years of Leading experience in Cloud Servers, industrial and Aerospace hardware Design, Manufacturing, Supplier Qualification and Assurance (APQP, SICR, NC, CAPA, FAI, MSA, FMEA, Kaizen, ADO, SPC), familiar with tools, drawings, components, and specs; ISO9000, ISO13485, 21 CFR820, AS9100, ANSI Y14.5. NADCAP, GD&T, PCBA Quality/Reliability.. etc.

10+ years Awarded Supplier Quality Auditor; define Audit Strategy and Process, Plan, Lead Audit, Compliance tracking till all issues closed and Continuous Improvement plan executed.

Recognized Hands-on SME on all level suppliers Risk Assessment, 3rd party/ customers’ audit.

EDUCATION/PROFESSIONAL CERTIFICATE

1.US Citizen, flexible on traveling domestic or international.

2.BS Electronics Engineering technologies, MBA in Operations & Quality Management.

3.Certified Internal Auditor (AS9100)

4.Certified Lead Quality Auditor (ISO9000),

5.Certified Quality Auditor – CQA (ASQ)

6.Certified APIC Supplier Management/Inventory Control

7.Certified 6-Sigma Green Belt

8.multilingual – English, Mandarin

PROFESSIONAL EXPERIENCE:

Freelancing 5/22 – Present

Conducted consultancy, PM, QA, Supplier Management, Quality Audit

Technical Program Manager/Comp. Eng (Myriad/Tek System), Microsoft 10/21 – 04/22

Lead Reverse Supply Chain Operations, based on ISO9001, Manage Specifications and Change Control for Surface Computers and other devices Returns/Repair and Warranties

Work with Design, CM, XDM and make sure their operations are compliant to all Regulations and Standards. Perform Products BOM and Component Engineering issues management.

Independently review and approve suppliers’ requirement of changes.

Sabbatical Break 10/20 – 09/21

Traveling, visiting families, skill sharpening

Sr. Q&R Engineer, Microsoft Cloud, Azure 06/16 – 09/20

Lead Design & Manufacturing Quality Programs, and performed worldwide Supplier Audits (ISO9001) on System Integrators, Modules suppliers and Commodity manufacturing sites

Lead reviewing 3rd party (ISO9000) audits’ result and action plan, CAPA effectiveness on each site. MSA, KPI Validation, NC, CAPA, SICR’s, IQC, OQC,..etc.

Via ADO and other tools, Validate over 30 suppliers’ processes, Continuous Improvement.

Lead/Approval process of supplier First Article Inspections, PCBA Quality/Reliability,.Etc.

Improved a total of 52 suppliers’ quality level and scores to best of world level.

Supply Chain and Quality Consultant, ETIQ/Airbus 12/14 – 06/16

Executed over 20 Source Inspection/Supplier Qualification on components, as well as final assemblies (Safety Exit Doors) at supplier sites. (Airbus A300 series on component/modules)

Assess and on-board 5 key suppliers in the WA states for Airbus. Evaluate their capability of manufacturing quality, Safety and Security compliance and all Risk Mitigation plans.

Accomplished 10 Operations/Quality Audit (AS9100 and related) and proposed improvement plans till all findings closed.

Director, Quality Management Infrastructure, Zodiac Aerospace 11/13 – 08/14

Lead overall Quality Assurance, train, and Manage Redmond and Chiwawa, MX divisions for overall Products Quality, Safety and Security Improvement for Boeing, Airbus Aircraft OEMs (from design phase to End of Life (EOL) phase.

In charge of AS9100 audit and 3rd party audits, perform Gemba Walk, EASA Part 145 Audit, Lean project, OTD, Quality and overall C.I.

Lead/Represent Quality Board member, Audit/mentor other Zodiac business groups for C.I. worldwide. Support suppliers or customers in the Corrective Actions.

Sr. QMS Engineer, Transdigm Aerospace 10/12 – 10/13

Lead Internal and external Quality audits; FAA, customers - Boeing, Airbus.

Perform Design and Manufacturing Quality Audit (AS9100), EASA Part 145 Audit, Supplier assessment/continuous improvement.

Manage Audio system in the cockpit of aircrafts for high Quality Level products ship-out Support both of suppliers and customers in the Corrective Action Management

ADDITIONAL PROFESSIONAL EXPERIENCE

Leadership Skills: Well experienced in diversified high tech and fast-paced industries.

NPI Program Manager Microsoft

oLead New Product Introduction for Microsoft Office Communication Devices

oManaging/Coaching/Auditing suppliers; offer Quality/Safety/Yield Continuous Improvement recommendations, lead ISO9001 audit.

Sr. Quality Manager Delta Electronics Corp

oIn charge of a rapid grow business unit Quality, Reliability and Safety

oDefined thorough Quality Audit Strategy and plan, Lead and Conduct Internal/Supplier Quality Audits, improved quality, safety and security level, reduced on sales returns.

oConduct supplier qualification via suppliers’ audit (based on ISO9001 and related)

Sr. Manager Quality and Factory Operations Crane Aerospace

oLead Q&R department for Military/Medical and Industrial application of Hybrid Integrated Circuit design, manufacturing, and reliability management.

oAchieved whole Product Life Cycle Quality, Reliability, Safety and Security goals from NPI to EOL. Quality enhancement revealed on RMA for 10 times better in 5 years.

oPerform QMS Audit (AS9100/AS9102, MIL-STD-38510, 38534, MIL-STD-883C,..etc.)

Components Engineering: Fully Support Design Team bring in Hi-Tech new material/component.

Sr. NPI Components Engineer Siemens Medical

oManage Component Engineering department support all design engineers for component research and new component/material sourcing.

oTake lead for bringing in key suppliers for Roadmap analysis and design/manufacturing issues solution.

Sr. Quality Engineer/NPI Quality Management Precor Inc

oManage all fitness equipment design and manufacturing on Quality and Safety requirements.(from electronics, mechanical, electro-mechanical parts/modules)

oEstablish thorough auditing process, Conduct supplier Audit worldwide for Qualification, and Quality System Continuous Improvement

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