Customer Service Career Change
Resume:
Bruce L Johnson
******.***@*******.***
********@*****.*** (Linkedin)
Cell:918-***-****
Authorized to work in the US for any employer
Work Experience
July 2024 -Current
Career Learning
Utilizing Linkedin Learning
Data Management
Customer Service
Sixty-nine Certificates of achievement in various online classes total Career Break
May 2021-July 2024
During this time careful consideration was given as to what career path options were available. Upon departure from Dura Coatings which was located Oklahoma City where I resided for seven months to better meet the requirements of the position that I held I moved back to Tulsa. Thus providing an opportunity for reflection. In addition now managing one single household opposed to
(two) and assisted with providing care to my Mother for the balance of her days. My final decision was reached in July of 2024. To remain centralized in Tulsa Oklahoma. To increase my knowledge base by acquiring the skills and techniques necessary to obtain employment in the fields of Data Management and Customer service
34+Years in the Aerospace Industry
DuraCoating - Southwest United Ind
November 2020 to May 2021
5/94 – 10/20
Production Supervisor DuraCoating -
Oklahoma City, OK November 2020 to June
2021
Supervises, directs, trains and coaches all department employees in the day-to day operation of the department. Provides guidance and communicates direction to all department employees. Is responsible for ensuring that all production needs are met to specification as required by customer demands.
• Oversees the production operation of the department as directed by the Production Manager to ensure maximum productivity and efficiencies are achieved.
• Directs department employees regarding the coordination of job flow as scheduled by the Production Manager.
Assists in training new employees and cross training current employees.
• Maintains a through knowledge of all processes and equipment. Ensures that all equipment is maintained and in proper working order. Responsible for coordination preventative maintenance schedule.
• Troubleshoots production and /quality issues. Reports serious problems to management for resolution.
• Endeavors to work out minor disciplinary issues with the department employees, and refer the more serious problems to the Production Manger for resolution. Senior Thermal Spray Technician
SOUTHWEST UNITED INDUSTRIES - Tulsa, OK
October 2019 to October 2020
Responsible for training operators, troubleshooting systems, contributing to planning and tooling design, first article production, continuous improvement. Support the material & process engineering team with research
& development programs, and thermal spray production efforts. This position requires these activities to be carried out at all processing sites.
• Train thermal spray operators using training programs and practical hands-on instruction.
• Programs, troubleshoots and trains operators on all thermal spray robotics.
• Works closely with Planners to develop and correct work instructions.
• Contributes to the design of production tooling.
• Setup new first article production applications and trains operators for ongoing production. Continually reviews thermal spray systems, practices and process work instruction for improvement opportunities.
• Troubleshoots production issues initiates process improvement for ongoing and new products. Production Supervisor
SOUTHWEST UNITED INDUSTRIES - Tulsa, OK
November 2010 to October 2019
Supervises, directs, trains and coaches all department employees in the day-to day operation of the department. Provides guidance and communicates direction to all department employees. Is responsible for ensuring that all production needs are met to specification as required by customer demands.
• Oversees the production operation of the department as directed by the Production Manager to ensure maximum productivity and efficiencies are achieved.
• Directs department employees regarding the coordination of job flow as scheduled by the Production Manager.
Assists in training new employees and cross training current employees.
• Maintains a through knowledge of all processes and equipment. Ensures that all equipment is maintained and in proper working order. Responsible for coordination preventative maintenance schedule.
• Troubleshoots production and /quality issues. Reports serious problems to management for resolution.
• Endeavors to work out minor disciplinary issues with the department employees, and refer the more serious problems to the Production Manger for resolution. Senior Thermal Spray Technician
SOUTHWEST UNITED INDUSTRIES
March 2007 to November 2010
Responsible for training operators, troubleshooting systems, contributing to planning and tooling design, first article production, continuous improvement. Support the material & process engineering team with research
& development programs, and thermal spray production efforts. This position requires these activities to be carried out at all processing sites.
• Train thermal spray operators using training programs and practical hands-on instruction.
• Programs, troubleshoots and trains operators on all thermal spray robotics.
• Works closely with Planners to develop and correct work instructions.
• Contributes to the design of production tooling.
• Setup new first article production applications and trains operators for ongoing production.
• Continually reviews thermal spray systems, practices and process work instruction for improvement opportunities.
• Troubleshoots production issues initiates process improvement for ongoing and new products. Senior Thermal Spray Operator
SOUTHWEST UNITED INDUSTRIES - Tulsa, OK
January 2006 to March 2007
Responsible for performing a full range of thermal spray activities, resolving problem, managing the robotics equipment and providing training and technical support to experiences personnel.
• Performs setups of equipment, tooling and materials required to perform the production application.
• Enters instruction into the robot to perform the thermal spray pattern.
• Initiates and monitors the operation of the robotics equipment and troubleshoots. Thermal Spray Application Specialist.
SOUTHWEST UNITED INDUSTRIES - Tulsa, OK
October 2000 to January 2006
Works with engineering on “first artificial” development programs provide system/process training for all thermal spray personnel on related equipment, provide improvement and research/development programs. This will be a team position that will require interaction with production personnel and the Senior Material&Process Engineer.
• Provides training to employee's at all processing sites outlining the proper utilization of equipment, materials and tools.
• Provides technical support and troubleshoots processing problems to support production efforts.
• Develops coating that meet engineering and customer requirements.
• Maintains logs of development programs in process.
• Provides input and implements methods of standardization of thermal spray operations.
• Provides input and is “hands-on” in equipment and processing of continuous improvement programs.
• Participates in tooling concept, design, manufacture and evaluation of thermal spray application process.
Production Supervisor
SOUTHWEST UNITED INDUSTRIES - Tulsa, OK
January 2000 to October 2000
Supervises, directs, trains and coaches all department employees in the day-to day operation of the department. Provides guidance and communicates direction to all department employees. Is responsible for ensuring that all production needs are met to specification as required by customer demands.
• Oversees the production operation of the department as directed by the Production Manager to ensure maximum productivity and efficiencies are achieved.
• Directs department employees regarding the coordination of job flow as scheduled by the Production Manager.
Assists in training new employees and cross training current employees.
• Maintains a through knowledge of all processes and equipment. Ensures that all equipment is maintained and in proper working order. Responsible for coordination preventative maintenance schedule.
• Troubleshoots production and /quality issues. Reports serious problems to management for resolution.
• Endeavors to work out minor disciplinary issues with the department employees, and refer the more serious problems to the Production Manger for resolution. Thermal Spray Operator
SOUTHWEST UNITED INDUSTRIES - Tulsa, OK
May 1994 to January 2000
Responsible for performing the full range of thermal spray operations insuring the quality of the work performed.
• Receives work instruction for the job and insures that the part (s) have been properly masked. In some cases, masking, blasting, and or blending may be required.
• Pulls tooling and materials required for the thermal spray application.
• Performs the setup of equipment, tooling and materials for each project with minimal supervision.
• Sets the parameter to operate the thermal spray equipment
• Enters basic instructions to the robotic equipment and performs limited applications. Thermal Spray Operator (Nordam)
NORDAM REPAIR DIVISION - Tulsa, OK
May 1988 to May 1994
Responsible for performing the full range of thermal spray operations insuring the quality of the work performed.
• Receives work instruction for the job and insures that the part (s) have been properly masked. In some cases, masking, blasting, and or blending may be required.
• Pulls tooling and materials required for the thermal spray application.
• Performs the setup of equipment, tooling and materials for each project with minimal supervision.
• Sets the parameter to operate the thermal spray equipment
• Enters basic instructions to the robotic equipment and performs limited applications.
• Operated Model 1264 powder feeder
• SG-100 Model 5220 HAIPHONG Gun
• Operated forklift, pallet jacks, saws and cranes
• Followed all site rules
Education
High school diploma
Mc Lain High School - Tulsa,
OK August 1976 to May 1979
Skills
• Robotics
• Research & Development
• Manufacturing
• Production Management
• Process Engineering
• OEM
• Process Improvement
• Product Development
Certifications and Licenses
• Robot/Controller OEM Training Site Fanuc (Detroit) Stellite Goshen Indiana R-G/R-J2 Arc Mate Sr / M16i / 120i/ S420i
• Karel TPP Motoman (West Carlton Ohio) Motoman
K10 ERC
• HP20/ HP20D NX100 Stellite (Goshen Indiana)
• Jet Kote II, Jet Kote IIA, Jet Kote Nova System
• Sulzer Metco 10E, 11E, 12E, 5P, 5PII, 3MB
• Diamond Jet HVOF System Praxair
• Twin Arc, 2086, 3620 plasma console, JP5000,JP8000
• Model 1264 powder feeder
• SG-100 Model 5220 HPHVOF Gun Spray
• Watch System USB-IR Temperature measurement system
• Bay-states Avco plasma system
Linkedin Certificates of Achievement
The list of Certifications obtained as of 10/16/24 are as follows.
• Customer Service Foundations
• Communication Foundations
• Interpersonal Communication
• Power Point Quick Tips 2022
• Excel Quick Tips
• Excel Pivot Tables Quick Tips
• Customer Service Call Control Strategies
• Customer Service In The Field
• Administrative Professional Tips
• Mastering Lookup Functions In Excel
• Excel Formulas And Foundation Tips
• Miss Excel's Top Productivity Hacks
• Excel Productivity Tips
• Excel Introduction To Formulas And functions
• Extreme Productivity (Blinkist Summary)
• Excel: Creating A Basic Dashboard
• Excel: Setting Up A Database
• Excel: Avoiding Common Mistakes Microsoft 365
• Excel: Power Query For Beginners
• Excel: Pivot Tables For Beginners 2018
• Excel: Filtering Data For Beginners
• Excel: Macros And VBA For Beginners
• Staying Organized While Working Remotely Or On Site
• Introduction To Goggle Sheets
• Financial Accounting Foundations
Linkedin Certificates of Achievement
• Accounting Foundation
• Administrative Professional Foundation
• Excel Spreadsheet Design Extreme Makeover
• Microsoft Planner Essential Training 2021
• Sales Fundamentals
• B2B Sales Foundation
• Excel Dashboard For Beginners
• Sales Strategies And
• Confidant Communication For Introverts
• Outlook Time Management With Calendar And Task
• Return To Work With A Resume Gap
• Landing A Job As A Skills First Candidate
• Word Essential Training (Microsoft 365)
• Learning Microsoft 365
• Office Online Essential Training
• Mastering Communication As A Leader
• Communication Foundation 2018
• Working With Computers And Devices
• Computer Literacy For Windows 10
• Train The Trainer
• How To Design And Deliver Training Program
• Microsoft Office First Steps
• Human Resources: Protecting Confidentiality
• Human Resources: Payroll
• Excel Power Point For Beginners
• Learning Excel Online (Microsoft 365)
• Excel Essential Training (Microsoft 365)
• Microsoft 365: Choose The Right Tool For The Job
• Human Resources: Creating An Employee Handbook
• Learning Word Online (Microsoft 365)
• Word Tips And Tricks
• Excel Pivot Tables For Beginners
• Customer Experience: Service Blueprinting
• Using Customer Surveys To Improve Service
• DE Escalating Conversation For Customer Service
• Delivering Exceptional Live Chat Support
• Drive Results For Loyalty
• AI Productivity Hacks To Imagine Your Work Day And Career
• Learning Word Desktop Microsoft 365
• Optimizing Your Work With Microsoft 365
• Outlook Quick Tips
• Business Etiquette,Phone,Email And Text
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