Store Manager Customer Experience

MJ Mark Jaime

Tucson, AZ ***** 520-***-**** ********@*****.***

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PROFESSIONAL

SUMMARY

Proven leader in retail management, notably with Safeway, Fry's, Family Dollar, and Swire Coca-Cola where I enhanced customer satisfaction and streamlined operations. Expert in account management and fostering teamwork. My approach emphasizes client relations and operational excellence, driving positive outcomes and robust team collaboration.

SKILLS • Account Management

• Customer Service

• Teamwork and Collaboration

• Client Relations

WORK HISTORY ACCOUNT MANAGER 06/2022 to CURRENT

Swire Coca-Cola Tucson, AZ

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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STORE MANAGER 02/2020 to 06/2022

Family Dollar Tucson, AZ

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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STORE MANAGER 02/2018 to 02/2020

Fry's Tucson, AZ

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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ASSISTANT MANAGER 02/2004 to 02/2020

Fry's Tucson, AZ

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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STORE MANAGER 07/2000 to 02/2004

Safeway Douglas, AZ

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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ASSISTANT MANAGER 05/1993 to 07/2000

Safeway Douglas, AZ

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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EDUCATION Bachelor's Business Administration And Management 07/2004 W.P. Carey School of Business ASU, Tempe, AZ

General Studies General Studies 05/1993

Douglas High School, Douglas, AZ

General Studies

LANGUAGES Spanish

Full Professional

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