Customer Service Administrative Assistant

TURAY S. COLEY

* ********* **. *-*

Reisterstown MD, 21136

347-***-****

email: *********@*****.***

Skills: Customer service professional offering 19 years of service. Certified to work with special

needs adults and children of all ages. 15 years plus in Administrative positions. Dedicated to achi

eving customer satisfaction and surpassing company needs.

EDUCATION:

William H. Maxwell High School Brooklyn, NY September 1986 — June 1990

COMPUTER SKILLS: Proficient in Microsoft Office software with knowledge of office proce

dures.

EXPERIENCE

Lexia Transportaion, Bus Driver, Brooklyn New York

07/ 2019-06/2021

Drive Special needs Adults to education facility daily,

Provide quality care to consumers during drop offs and pick ups,

Bus monitoring of 16 special needs passengers,, Monitor and report any concerns or issues to officials,

Develop and maintain good communication with consumers.

Paratransit, TransCare Dispatcher, Brooklyn, NY

04/2014 — 06/ 2018

Maintained and prioritized records of Routes and drivers,

Responsible for answering phones and changing routes,

Insured correct resources are sent to each call for assistance to drivers, Determined the priority, of calls for assistance

Maintained the status of all personnel when dispatched for service

Kept complete and accurate records, logs and reports.

American Lawyer Media, Administrative Assistant New York, NY 03/2013 — 06/2018

Maintained a Clean Facility for media department,

Assist customers with issues regarding their subscriptions,

Responsible for trouble shooting online and website issues,

Activated new accounts for New clients,

Processed payments, issue refunds and monetary adjustments

Ride Share, Customer Service Rep. Long Island City, NY

01/2008 - 01/2013

Scheduled all transportation trips for NYC residents,

Assist customers with all transportation needs by telephone,

Utilized Microsoft Office and Outlook to schedule appointments,

Dispatch information to drivers to locate customers pickup location,

Maintained and adjusted client accounts through Data entry system.

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