Property Manager Management

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Chelsea Munoz

Work Experience:

Landmark Preservation, Kingston, NY July 2023- Present

Assistant Property Manager/ Interim Manager

● Assist Property Management in promoting, establishing and maintaining positive relations with the tenants and with the day-to-day operations of the property

● Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue.

● Answer the property management office phones in a courteous, professional, customer service oriented manner

● Interface with company personnel and outside parties to coordinate meetings, conference calls and appointments

● Keep tenant manuals and building rules and regulations up to date

● Assign work orders and ensure they are being closed in a timely manner

● Communicate reported building issues to Property Manager and Maintenance

● Maintain accurate and updated vendor and tenant contact information

● Maintain vendor and tenant certificates of insurance

● Assist Property Manager, Chief Maintenance Supervisor and Superintendents in overtime staff scheduling/tracking as it relates to after hour staff coverage

● Assist with the scheduling of contractor work (fire drills, window washing, building shutdowns, etc.) and coordinate with tenants

● Assist with planning of holiday and special events such as holiday drives and ice cream socials

● Prepare memos and all building correspondence to and from owners, tenants, vendors and management

● Maintain lease files on all properties, including lease abstracts, rent rolls, stacking plans, and tenant certificates of insurance

● Maintain files on daily maintenance logs, contractual obligations, and answering service logs

● Monitor and order general office supplies as needed

● Open all mail, federal express, airborne, UPS and DHL packages and sort/distribute accordingly

● Manage card access system including changes in building access for holidays, order key blanks, etc.

● Execute prompt accurate billing of tenant work orders for billable services on monthly basis

● Manage accounts payable and ensure accuracy of invoicing and timely deliverables of payments

● Other duties as deemed necessary by property management staff to assist in the professional, cost effective, efficient management of the property

Hong Kong Sourcing, Tuckahoe, NY February 2021- September 2023 Executive Assistant

● Provide seamless managerial, administrative, and personal support to a top Executive and family

● Take meeting minutes and notes, set up conference calls via Zoom and Teams in different time zones

● Maintain and organize system of financial documents via Google Sheets and Quickbooks

● Responsible for office inventory, personal shopping, and errand runs

● Assist in answering customer communication; client services

● Liaison between clients and our factories/suppliers in China

● Obtain pricing and request quotes from vendors

● Update pricing for product catalogs, track inventory shipments and manage scheduling and transportation; E-commerce

● Assist in fulfilling dropshipping orders by organizing customer/order information in Excel/Sheets

● Responsible for all aspects of HR and administering payroll

● Manage main residence: supervise HVAC, landscaping, and repairs work; liaise with staff

● Coordinate logistics regarding Wi-Fi/cable, furniture, and a large renovation

● Assist with bill paying, wire transfers, credit cards, and medical bills

● Act as an extension of Executive: manage heavy calendars and schedules, answer/draft/edit correspondence, assist with marketing/research and philanthropic duties

● Book travel arrangements and restaurant reservations; manage invoices Management Twenty Six, Kingston, NY October 2019- January 2021

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Personal Assistant

● Drive Principle to different rental buildings/units to deliver and pick up business related correspondence

● Manage records and personnel files

● Perform basic and extensive research on behalf of Principal

● Responsible for screening correspondence and directing emails and calls accordingly to appropriate departments

● Order and track office inventory and Principal’s personal inventory

● Welcome and greet visitors and commercial tenants

● Send and receive mail and packages on behalf of office and Principal

● Compile receipts for expense reports

● Review and approve employee hours and tracked time off and allocated hours; sick, personal, vacation

● Carry out domestic responsibilities such as laundry, pick up/drop off dry cleaning, maintain cleanliness of office and Principal’s apartment, and prepare simple meals for Principal Education:

Columbia- Greene Community College May 2017

Associate of Arts

Skills:

G-suite, Microsoft Office Suite (Word, Excel), Slack, Telegram, Adobe Illustrator & Photoshop, Wordpress, Wix, Quickbooks, ADP Run, Excelforce, Zoom, Teams, Outlook, Boston Post, Yardi, Conversational in Spanish, Learning American Sign Language

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