Customer Service Center Representative

KARONA HAYMER

*** ******* **, *********, ********, 40505, US • 859-***-**** • ************@*****.*** Professional eager to contribute skills and experience to a new and challenging role. Good listening skills combined with a detail-oriented and attentive nature. Problem-solver with experience in customer service. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Computer literate

Customer direction

Cash drawer balancing

Excellent verbal communication

Money management

Customer service

Cash register operations

Sales

Professional appearance

Multi-tasking ability

Friendly demeanor

GED - 2019

Martin Luther King Jr. Academy for Excellence - Lexington, KY Cashier - April, 2019 to August, 2020

Walmart Supercenter - Lexington, KY

Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Customer Service Center Representative - October, 2020 to May, 2021 Conduent - Lexington, KY

Routed incoming calls to the most qualified personnel and departments within the company. Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs. Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.

Packaging Specialist - July, 2021 to December, 2021 UPS Customer Center - Lexington, KY

Was in charge of sorting, grading, weighing, and inspecting products, as well as keeping an eye on the production line, which was completing 200 items per hour.

Sorted and weighed products to assess quality, identify defects, and grade the resulting items after packaging. Stocked and sorted packaging and replenished supplies such as wrapping paper, plastic sheets, boxes, cartons, ink, glue, and labels to maintain consistent productivity levels.

Professional Summary

Skills

Education

Work History

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