Customer Service Representative

TAMERA D. GILLIAM

**** * ******* ** # *** Baltimore, Maryland 21234

410-***-**** email: ******@*****.***

Market Strategy : Analyzed and investigated market in order to stay abreast of current trends.

Developed sales strategies that contributed to company goals. Sales Training : Created unified regional sales meetings where sales procedures are studied and analyzed in order to create more profitable techniques.

Professional Experience

2002 - Present Sales/Customer Service Representative Williams Scotsman Mobile Offices Baltimore,MD

Duties: Business to business sales. Customer service existing customers.

2000 - 2002 Sales/Customer Service Representative MCI World.Com Direct Columbia, MD

2001 - 2002 Debt Collector

The Alegis Group LTD White Marsh, MD

Duties: Skiptrace, High level of energy and enthusiam, from the first call of the day to the last call. demonstrated

ability to listen effectively to customers, and resolve their problems, which resulted in both cost savings and

customer relations.

1998- 2000 Recruiter

Census 2000

Towson, MD

Duties : Address Lister collects data to locate new streets, new community developments, and roads.

Recruiting - marketing for new employees, recruiting and testing for employment opportunities and eligibility

(numerator collect data, field work, helping with completion of census forms.

1997 - 1998 Sales/Marketing Representative

Foundation Health Baltimore, MD

1995 - 1997 Sales/Marketing Representative

Blue Cross/Blue Shield Owings Mills, MD

Duties : Educating and enrolling Medicaid consumers into Manage Care Program. Being Knowledgeable of Medicaid

Manage Care Program.

Being knowledgeable of Medicaid Manage Care Program and proving customers with an unbiased presentation of all

current.

Manage Care Organizations options available to promote choice within customers network of manage care

providers.

Being able to access read and interpret customers and provide data elements on climates systems.

Conducting Health Risk Assesstments with customers to identify existing and anticipated health care needs all

eligible family members. assist customers in completion of enrollment, disenrollment, and transfers.

Performed Community Outreach and educational activities, Inbound/Outbound call center responsibilities.

Marketing for new members, customer service members enrolled, meeting daily, weekly, and monthly goals.

EVS state enrollment contracts.

Networking with providers and educating primary care providers about the program.

EDUCATION

Morgan State University - BS Business Adminstration

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