Customer Service Patient Care
Resume:
Breaux Bridge, LA *****
******.*******@*****.***
Monica Pitner
PROFESSIONAL SUMMARY
Detail oriented caregiver with extensive experience in patient care, medication administration, and customer service. Proven ability to promote emotional well-being, while maintaining a high standard of care and compassion. SKILLS
Detail Oriented, multitasking, conflict resolution, customer service, organization, Microsoft office suite, Google products, electronic health records CERTIFICATIONS
CPR, FIRST AID, AED, Certified caregiver in AZ, Certified in Crisis Prevention Intervention, Stop the Bleed, National Honors Society Nominee EDUCATION
Yavapai Community College, Prescott, AZ— Associates in The Arts
(In progress)
AUGUST 2022 - MAY 2023
Marcos De Niza High School, Tempe AZ — High School Diploma
(Graduated)
AUGUST 2010 - MAY 2014
EXPERIENCE
Home Caregiver, Presscott — Job Title Caregiver/ Med Tech MAY 2021 - APRIL 2022
● Administered medications including Insulin and Narcotics.
● Ensuring accuracy through three point checks.
● Promoted emotional and physical well-being.
● Provided first aid and personal care assistance.
● Assisted with daily living activities, such as grooming, cleaning, and meal prep.
● Monitored vital signs and maintained oxygen equipment. Arizona Mentor, Prescott Valley — Direct Support Professional/ Caregiver (Temp)
MAY 2021 - AUGUST 2021
● Provided exceptional care for adults with special needs including community support and transportation
● Assisted with daily living skills and medication administration while fostering developmental goals.
M&M Eye Institute, Prescott — Ophthalmic Technician JUNE 2020 - MAY 2021
● Managed patient flow and conducted various diagnostic tests.
● Ensured thorough patient history documentation.
● Educated patients on conditions and procedures.
● Maintained a clean and sterile environment.
Brookdale Senior Living, Prescott — Caregiver/ Med Tech JULY 2019 - DECEMBER 2020
● Administered medications and supported residents in daily activities, ensuring dignity and respect.
● Assisted with household tasks.
● Promoted residents emotional well-being.
Granite Gate Senior Living, Prescott — Resident Assistant APRIL 2019 - JULY 2019
● Supported caregivers in providing care and communicated resident needs effectively to nurses.
● Assisted residents with medication management and personal hygiene. Terros Health, Tempe AZ — Lead Customer Service Representative FEBRUARY 2018 - FEBRUARY 2019
● Delivered exceptional customer service.
● Managed patient appointment and intake processes.
● Trained new employees and maintained confidentiality in all patient interactions.
University Animal Hospital, Tempe — Customer Service Representative/ Receptionist
APRIL 2017 - JANUARY 2018
● Provided customer service and managed front desk operations including appointment scheduling and intake processes
REFERENCES
Dante Gilsdorf, University Animal Hospital - **************@*****.*** Samuel Fulton, M&M Eye institute - 480-***-****
Anthony Lewis, Circle K - 602-***-****
Pamela Ballard, Terros Health - 623-***-****
Delaney Middlebrooks, Granite Gate Senior Living - 832-***-****
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