Assistant Director Sales

NAVEED PASHA

E-mail : ************@*****.***

Location : Dubai, UAE

Mobile : +971-*********

Valid UAE Driving License.

An active Team Player with good communication and interpersonal skills.

Key areas of strength include positive attitude, positive thinking and problem solving capability, ability to learn something new and to easily adapt new environments.

To obtain a challenging career position which offers good advancement opportunities this effectively utilizes my skill pertaining to the field. Employer 5 – Working as Assistant Director Sales and Operations for DM Immigration Consultants from October 2023 till date

Job Duties:

Looking after day to day activities of the department, team meeting, team building, overall sales and operations of the team and branches.

Working closely with the Directors and other Assist Directors to coordinate daily operations.

Track progress goals, and evaluate and improve departmental performance.

Revenue Generation, Interaction with the Attorneys, budget planning, marketing, conducting seminars and webinars.

Ensuring compliance with regulations and internal policies.

Planning and forecasting business and operations, projections.

Board Meetings to improve the department, employee welfare, 1 to 1 with all the team and branches

Training, meeting with HNI`s, problem solving, strategic planning.

Handling escalations, Undertake staffing responsibilities (hiring, training, evaluating, appraisals)

Assist in budgeting and monitoring expenses.

Maintain scheduling of events and represent the company when needed.

Create reports and submit them to the director or other executives. Employer 4 - Working with WWICS (Immigration Consultants) Dubai, UAE as Relationship Manager (Operations and Sales) Nov 2014 to till date

Job Duties:

Looking after the operations of Business clients of all the 4 branches of UAE, meeting Business clients, counselling on various products/documentation/checklist and filing process. Summary

Experience

Have good knowledge of case filing, coordinating with the Authorities and facilitators, for eg RCI/Attorneys, US Regional centers.

Good knowledge of Business programs of UK, US EB5, Canada, Europe and Citizenship by Investment programs.

Have a decent track record of filing more than 100 business cases successfully.

Training the new joiners, mentoring/monitoring.

Good knowledge of documentation, networth report, narrative documents, source of funds related documents and source of funds preparation of Business programs Such as UK, US EB5, Canada, Europe, Second passport programs.

Arranging for interview preparations, conference calls scheduling between clients and lawyers/facilitators.

Follow up on leads provided and converting them to Sales, SMS Campaign for lead generation.

Counseling on business products on the enquiries received to get them retained. Employer 3 - Worked with BLS International Pvt ltd, Dubai, UAE (Outsourced Partners to Embassy/Consulate of India as Sr Team Leader (Operations) Mar 2013 - Sept 2014 Operational Responsibility:

Managing operations of 6 centers in Dubai and NE dealing with Passport and Visa related.

Center management which includes Teams of Passport and Visa Section.

Team Leaders, Trainer and Staff report me.

Counter Customer Service Management, Crowd Management, Handling escalations, solving customer queries and provide viable solution.

Customer Relationship management, prepare staff performance reports, maintain attendance, leave requests and approve overtime, Generate revenue on value added services. Employer 2 - Worked with Conduite Endvr Infosoft pvt ltd, India as Assistant Manager Feb 2008 - Jan 2013 Managerial Responsibility:

Supervising the floor, addressing the TL`s and the supervisor`s the days Agenda.

Preparing the Sales productivity reports on the end of the day and mailing the reports to the client.

Conducting one on one feedback sessions once in a month with all the employees of the organization.

Conference call with clients discussing about the process and updates.

Sales Performance Presentation End of the Month

Employee Relationship Responsibilities

Interacting with the employees and understanding their problems and giving them the best solution.

Motivating employees by conducting fun at work activities to boost their morale.

Analyzing the employee’s credibility their other talent and interest.

Conducting Internal Job Posting (IJP) as promote the best and talented employee within the organization.

PowerPoint presentation regarding the present and future happenings within the organization.

Introducing new employees to the existing employees creating the healthy atmosphere and relationship among the employees.

Preparing the Annual Appraisal Report of the employees of the company with the HR team.

Presentation of the Induction program to the employees on the first day when they join the company. Employer 1- Worked with IBM Daksh, India as Customer Relationship Executive Mar 2006 - Dec 2007 Responsibilities: (Collections)

Collecting payments from card holders to keep their credit cards active and up to date (open collections).

Taking team hurdle`s in the absence of the team leader.

Was quality coach for the team and to give them feedback on quality parameters.

Team responsibility in the absence of team leader update login reports break schedule.

Training new employees in the team help them with the process and clarify their doubts regarding the process.

MBA, BBA

Reference: Available on request.

I hereby declare that the above written particulars are correct to the best of my Knowledge and belief. NAVEED PASHA

Education

Contact this candidate