Program Manager Risk Management

CLOUD BAFFOUR

************@*****.*** 303-***-****

PROFESSIONAL SUMMARY

20+ years building international education programs

Deep networks within the study-abroad community

Extensive work within global and cross-functional teams

Proactive problem solver with excellent interpersonal, communication and sales skills

Exceeded enrollment and revenue targets consistently

EXPERIENCE

2007 - 2020 UNIVERSITY OF COLORADO, BOULDER Boulder, CO

Office of International Education

CU Boulder is among the top 20 international education offices in the US, sending 1300+ students abroad annually for semester-long programs.

Director of International Partnerships (2014-2020)

Scaled CU’s 14 partnerships from a few students to 45+ active exchanges with 200+ students per year.

Collaborated with faculty to drive approval through the Education Abroad Committee, negotiate exchange agreements, and manage exchange contracts and balances.

Spearheaded the creation of the Super Partnerships program, including deep curriculum integration and high-volume interchanges.

Built marketing programs and materials (handbooks, flyers, presentations, webinars, outreach fairs, etc.)

Led the adoption of new CRM solution Terra Dotta to streamline operational execution.

Executed the COVID emergency repatriation of 600+ students and wound-down office operations.

Oversaw: Sub-Saharan Africa, Japan, Asia and the Pacific, and our global School for International Training (SIT) partnership including regular travel for site visits.

Program Manager (2008-2014)

Info-session delivery and student outreach impacting 3000+ students per semester cohort.

Developed a Risk Management position for Health & Safety.

1:1 student coaching, admissions advisory and project management.

Committee Work: Chair for Online Orientation development, Retention Committee, Curriculum Integration, Group Advising, and Mission Statement Chair.

Oversaw: UK/Ireland, Sub-Saharan Africa, Japan, Semester at Sea (SAS), and SIT.

Study Abroad Advisor (2007-2008)

Advise students on study abroad programs, academics, applications, health and safety.

Review applications, interview and accept students to programs, liaise with program providers and exchange partners.

Drove the transition from 1:1 student counseling to group advisory and info-session model to increase advising capacity 3X.

Oversaw: UK/Ireland, Greece and Italy.

2015 - 2020 SCHOOL FOR INTERNATIONAL TRAINING Brattleboro, VT

Advisory Board - Partnership Council

Vetted new program proposals, assessed viability of potential programming, guided outreach to new schools.

Advised on risk management, staffing role definition and oversight governance.

Recruited as the sole member of the 15-person advisory board who was not a dean or provost.

2012 - 2012 SEMESTER AT SEA Central / South America

Field Office Assistant Coordinator (Short-Term Voyage)

Ports: Peru, Ecuador, Panama, Costa Rica, Belize

Voyage-introduced faculty led Field Labs

Coordinate final details of trips, rosters to in-country operators, trip changes, ticket sales

Assist with green sheet updating and production

Facilitated trip departures in port after ship clears

Led staff leader orientations, managed trip kits, held staff leader role on several trips

2004 - 2006 EVEREST COLLEGE (FKA Parks College) Aurora, CO

Student Services Manager

Oversaw student retention and engagement programs; developed programming to ensure student success.

Student Advisor for academic and personal issues, served as community liaison.

Tracked and maintained students' records, attendance, and reports (PeopleSoft) for Dean.

Coordinator student affairs events, appreciation events and activities including leadership.

Admissions Representative: assisted prospective students through enrollment process and exceeded enrollment goal in first month.

2003 - 2003 UNIVERSITY OF PORT ELIZABETH Port Elizabeth, South Africa

International Student Advisor/ Research Intern

Conducted International Student Orientation for students from the US and Europe.

Designed and administered program evaluation survey and re-entry sessions.

Coordinated service projects with community organizations.

Advised study abroad students on adjustment issues, academics, housing.

2000 - 2001 AMERICORPS Seattle, WA

Community Youth Outreach Coordinator – Foster High School

Implemented and directed a Peer Mediation Program in a diverse student population.

Tutor for ESL and math for refugee students and coordinated Washington State Model United Nations.

EDUCATION

2001 - 2002 SCHOOL FOR INTERNATIONAL TRAINING Brattleboro, VT

Master of Arts in International Education (ABT)

International Education Design, Multicultural Organization Development, Intercultural Communication, Design of Experiential Learning, and Assessment and Evaluation.

1995 - 1999 THE EVERGREEN STATE COLLEGE Olympia, WA

Bachelor of Arts

Community Development, Education, Public Health, and African Studies.

SIT Study Abroad (1997) Ghana: Arts and Culture.

Percussion Club Leader – organized 3-month music and dance program in Bamako, Mali for seven participants.

OTHER

International Educational Memberships: NAFSA, IIE, IEASA

Site visit travel: Ghana (2008), CIEE South Africa/Botswana (2009), England (2011), Japan (2012), Vietnam (2016). Other travel: Mali, Ivory Coast, Switzerland, Czechia, Philippines, Costa Rica, Belize, Panama, Peru, Ecuador.

Conference sessions presented:

‘Health & Safety in Education Abroad’ for NAFSA State meeting 2013 (Denver, CO)

‘Online Pre-Departure Orientations’ at NAFSA regional 2010 (Kansas City, MO)

‘Developing a Crisis Simulation training’ for NAFSA State meeting 2009 (Boulder, CO)

‘Program Evaluation & Assessment’ at IEASA (International Education Association of South Africa) Conference 2003 (Pretoria, South Africa)

Trainer- Co-designed and presented trainings in:

Developed Crisis Simulation Training for Study Abroad staff (CU-Boulder)

International Student Orientation (UPE, South Africa)

Re-entry & program evaluation sessions (UPE, South Africa)

Conflict Resolution/Mediation (Americorps, Seattle)

Pre-Departure Orientation for Study Abroad Students (SIT & CU-Boulder)

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