Customer Service / Inventory Management / Data Entry
Resume:
Sean Marcelis
Customer Service & Operations Professional
Midvale, UT 84047
************@*****.***
PROFESSIONAL SUMMARY:
Dedicated and highly motivated professional with over 20 years of experience in customer service, inventory management, and administrative tasks. Proven track record in resolving customer issues, managing inventory, and coordinating with various departments to ensure customer satisfaction.
SKILLS:
• Software Skills:
• Microsoft Office Suite (Excel, Word,
PowerPoint)
• Illustrator
• Photoshop
• RasterLink6
• SAP
• Oracle
• Hardware Skills:
• Mimaki UV and Decal Printers
• Warehouse equipment (hand-carts,
pallet jacks, fork lifts)
• Soft Skills:
• Excellent communication and customer
service skills
• Strong organisational and time
management skills
EXPERIENCE:
Receiving Manager, G54/Great Mountain West, South Salt Lake
April 2018 - Present
• Managed the receiving of all incoming
inventory and supplies.
• Coordinated with Sales Reps regarding
any issues or changes needed on Sales
Orders, ensuring seamless customer
service.
• Demonstrated strong organisational
skills by assigning bin locations and
stocking inventory for easy accessibility.
• Prepared and took photographs of new
or current inventory, enhancing
inventory management.
• Created jigs for UV printer using
RasterLink6 and printed custom orders,
showcasing technical expertise.
Assistant Manager, Fabulous Freddy’s Car Wash & Convenience Store, Sandy
August 2015 - April 2018
• Trained new convenience store
employees in operating registers and
performing cleaning duties,
emphasising customer service
standards.
• Provided exceptional customer service
to resolve issues and upsell car wash
and detailing packages.
• Completed daily paperwork, invoices,
and received weekly shipments from
multiple vendors, ensuring efficient
operations.
Customer Service / Tech Support, Teleperformance, Sandy
December 2014 - August 2015
• Answered calls about console and
Internet provider issues, assisting with
assembly and troubleshooting,
showcasing strong problem-solving
skills.
• Corresponded with customers via email
regarding support and account security
issues, ensuring prompt and effective
communication.
• Worked with multiple internal
departments to ensure customer
satisfaction, demonstrating strong
Do you want to get it or do you want
collaboration skills.
EDUCATION:
• Brighton High School, Sandy
High School Diploma
August 1996 - July 1999
• Salt Lake Community College, Taylorsville
General Credits
November 2001 - April 2003
• Westwood College, Denver CO
2 semesters away from Bachelor Degree in Computer Art & Design
September 2003 - Current
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