Customer Service Salt Lake
Resume:
LUISAMAY
LEIATAUA
WHO I AM
Dynamic professional
excelling in customer service
and technical roles. Expertise
in swift problem resolution,
clear communication, and
informed decision-making in
fast-paced settings.
Adaptable, technologically
proficient, and committed to
continuous growth.
CONTACT INFO
******************@*****.***
Salt Lake City, Utah
EXPERIENCE
TELEPERFORMANCE USAA
2016 - 2018
• Managed banking inquiries, ensuring comprehensive guidance.
• Resolved overdue balances in collection accounts.
• Demonstrated in-depth knowledge of banking products, particularly youth banking.
MICROSOFT XBOX
2013 - 2015
• Diagnosed and resolved Xbox 360 issues.
• Educated customers on the X-Box console and Xbox Live.
• Managed complaints related to equipment damage or compromised accounts.
VERIZON WIRELESS
2012 - 2013
• Provided solutions to device-related problems.
• Skillfully handled escalated calls and provided actionable solutions.
COMPLETE RECOVERY
2011 - 2012
• Acted as a primary point of contact for customers.
• Actively supported peers in resolving client issues. CAPITAL LUMBER
2009 - 2010
• Oversaw the order lifecycle, ensuring customer
satisfaction.
• Managed account payments and nurtured client
relationships.
DEPARTMENT OF HUMAN AND SOCIAL SERVICES
2007 – 2009
• Managed client communications, records, and payroll.
• Coordinated inter-departmental meetings and
maintained client cases.
EDUCATION
UNIVERSITY OF RENO
B.A. BUSINESS
MANAGEMENT
CLASS OF 2007
SKILLS
• Strategic Customer Service
• Technical Proficiency: Excel,
WordPerfect, web services
• Leadership & Team
Collaboration
• Decision Making & Problem
Solving
• Effective Communication
• Organizational Skills
• Continuous Learning
• Relationship Building
Contact this candidate