Customer Service Police Officer
Resume:
Chandler, Arizona *****
Phone: 480-***-****
********@*****.***
Objective
To become a viable aspiring member of a customer service team or firm in which I may employ my skills as a leader and integral team performer. Seeking promotion to a supervisory field with my expertise in customer service and expert customer relations or a related field. To bring to the team demonstrating myself as a competent and capable team member who is dedicated at fulfilling all company goals and standards.
Qualifications
Motivated, personable former law enforcement professional with multiple skills and twelve years as a Detroit Police Officer, five years as an operations manager and work therapy supervisor in the Detroit Rescue Mission Ministries, and nine years as a VA Police Officer and multiple years of providing excellent, expert customer support and service.
Work History
Employment History
6/24 – 7/2024
CSS Representative, TEK SYSTEMS/One Medical
Received inbound calls from patients, seeking to make appointments with both PCP providers, and other non-PCP specialists, results of labs, imaging, referrals, procedural orders, from both patients and outside providers. With careful attention to HIPPA laws and privacy policies, responded to requests. Scheduled appointments, responded to immediate care needs and facilities, messaging and making requests to the Virtual Medical Teams, and attending to overall customer care needs, providing complete and thorough professional care responses.
2016 – 5/2024
PSS Technician, ASURION, PHOENIX, ARIZONA
Received inbound calls from Sprint/Verizon customers who are experiencing technical problems with their cellular devices. Assess problems, express empathy and understanding of the problem, demonstrate confidence to solve the problem, and resolve presenting issue. Educate customer. Sold Verizon Home Device Protection Plan.
2010 - 6/2015
VA Police Officer, Phoenix VA Medical Center, Phoenix, Arizona.
Conduct vigilant monitoring of federal facilities assigned both inside and outside parameters.
Enforce federal laws on station, patrol facilities, conduct traffic control, parking enforcement and mobile patrol in police unit.
Segway and perimeter foot patrol; conduct foot control inside interior of facility assigned, stairwells and other areas in which staff and general population and visitors are conducting business.
Arrest violators, collect evidence, investigate crimes and prosecute when necessary.
2007- 2010
VA Police Officer, John D. Dingle VA Medical Center, Detroit, Michigan.
Conduct vigilant monitoring of federal facilities assigned both inside and outside parameters.
Enforce federal laws on station, patrol facilities, conduct traffic control, parking enforcement and mobile patrol in police unit.
Segway and perimeter foot patrol; conduct foot control inside interior of facility assigned, stairwells and other areas in which staff and general population and visitors are conducting business.
Arrest violators, collect evidence, investigate crimes and prosecute when necessary.
2003-2007
Customer Service Representative, General Motors OnStar Manager’s Dealer center, Detroit, Michigan.
Receive incoming calls from managers from dealerships who were having escalated customer service related technical problems.
Activate OnStar services, troubleshoot OnStar connectivity problems from the dealership level, resolve customer service problems related to technical problems with OnStar equipment and telephone connectivity issues.
Issue credits to customers for problem resolution.
1988 - 1993
Substance Abuse Senior Counselor Minister, Operations Manager/ Detroit Rescue Mission Ministries, Detroit, Michigan.
Senior Counselor/Operations Manager of substance abuse counseling team, maintained counseling services for clients who entered under the direction of court orders, or voluntary admission. Managed work therapy program, kitchen, maintenance staff, and security staff, facilitated didactic life learning sessions. Group therapy sessions, and other duties assigned.
1977 - 1988
DETROIT POLICE OFFICER, DETROIT POLICE DEPARTMENT, DETROIT, MICHIGAN.
Enforced local, state, county and federal laws. Performed neighborhood patrols in precinct sectors assigned, conducted foot beat patrols when assigned, performed crowd control.
Training Officer for new recruit, conducted training of ticket writing, patrol techniques and patterns, report writing, document control, crime investigation scenes.
Investigated preliminary homicide scenes, questioned witnesses, detained witnesses when necessary.
Assigned to B&E task force and other special assignments assigned, was assigned to
ordinance for precinct, maintaining weapons and radio equipment.
Conducted raids on drug houses, blind pigs, chop chops, illegal gambling establishments, places of prostitution, wrote preliminary reports, logged evidence, finger printed suspects, maintained cell block whenever assigned, and investigated preliminary homicide scenes.
1970 – 1974
UNITES STATES AIR FORCE – HONORABLE DISCHARGE
Assigned to Barksdale Air Force Base: Home of the B52 Bombers, 2nd Air Force Headquarters, I served as a Combat Medical Corpsman in many capacities including: working in numerous units ER, ICU, Surgical Wards, and medical units, and Pediatrics performing various duties and services related to patient care and recovery.
Assigned to Wurtsmith Air Force Base after cross training into the Social Actions Unit, and served as a Substance Abuse Counselor.
Licenses and Certificates
Walden University, Masters Social Work To be resumed
(With Honors)
Liberty University, BA Psychology 12/2014
(With Honors)
ITT Technical Institute, Computer Electronics Engineering Technology 2006
Associate Degree (With Honors)
Wayne County Community College, General Education 2001
Associate Degree
Awards Received
Detroit Police Commendation Recognition of Efficient and Valuable Service—1988
Detroit Police Commendation Recognition of Efficient and Valuable Service—1987
Detroit Police Department Citation Award—1986
Detroit Police Commendation Recognition of Efficient and Valuable Service—1985
Detroit Police Commendation Recognition of Efficient and Valuable Service—1980
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