IT Technician

Jakob Risdal

********@*******.*** 813-***-**** Fleming Island, FL

EDUCATION

St. John’s River State College Expected Fall 2024

Associate of Science Degree in Network Systems Technology Orange Park, FL

GPA: 3.5

Dean’s list

WORK EXPERIENCE

Philter Networks May 2023 – August 2023

IT Support Technician Eagle Mountain, UT

Philter Networks provides IT support services, specializing in network solutions for various clients.

Assisted in the maintenance and monitoring of IT systems to ensure optimal performance and uptime for end-users.

Executed user onboarding and offboarding processes in Active Directory to maintain accurate access control and compliance with company policies.

Previously an Intern (May 2022 – August 2022)

Shadowed experienced IT professionals to enhance application of technical support procedures.

oHelped execute a plan to run networking cables to be terminated across various offices in a building.

AMC Fleming Island 12 Feb 2024 – Present

Custodial and Maintenance Worker Fleming Island, FL

AMC Theatres is a leading movie theater chain known for offering entertainment experiences across the United States.

Maintain cleanliness of theater and restroom facilities and assist guests with non-concessions related issues, ensuring a pleasant environment for guests.

Constantly facilitating communications between management and the janitorial team to improve theater processes.

Michael’s Arts & Crafts October 2022 - April 2023

Replenishment Team Member Fleming Island, FL

Michael's is a leading retailer of arts, crafts, framing, floral, wall decor, and seasonal merchandise for hobbyists and DIY enthusiasts.

Maintained accurate inventory records to facilitate efficient restocking and minimize out-of-stock situations.

Assisted in developing promotional displays to highlight seasonal products and drive customer engagement on the sales floor.

CERTIFICATIONS, SKILLS & INTERESTS

Certifications: Cisco Certified Support Technician (CCST) Cybersecurity and Networking

Skills: Network Troubleshooting, Technical Support, Microsoft Office 365, Problem-solving, Team Collaboration, Microsoft Office, Customer Service, Adaptability, Customer Service,

Interests: Board games, Commentary YouTube, Multiplayer video games, Bouldering, Discovering music, Volunteering, Playing sports

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