Customer Service Benefits Administration

**** ******** ***** *******, ** ***** 408-***-**** **********@*****.***

Professional Summary

I bring a diverse skill set and many years of experience in various industries, most recently in benefits administration working in a TPA/PBM environment. I am passionate and committed to providing outstanding customer service in a professional, empathetic, and caring manner. I’m seeking long term employment in a thriving environment focused on benefits administration. I’m an organized, reliable, and dependable candidate, successful at time managing multiple priorities with a positive attitude. I’m also willing to learn, and take on additional responsibilities to meet team goals.

Skills

Proficient with Microsoft Office, Excel, generalized office equipment

Strong time management, task prioritization, organizational skills,

Excellent communication and customer service skills

Teamwork focused

Work History

FAMILY SERVICE SPECIALIST, STANISLAUS COUNTY CSA – June 2023 – April 2024

Assisted families in navigating social service programs, including applying for benefits, accessing resources and connecting with other county, state, and federal family support services

Responsible case manager of assigned workload through regular monitoring, reviewing, and updating of individualized service plans which enabled me to view every case timely

Supervised confidential records and documentation in the CalSAWS database for my workload

Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences continuously updating skills and knowledge within family services field

Maintained detailed case histories, metrics and reports to meet strict standards

SENIOR ADMINISTRATION SPECIALIST, UAS June 2008 – December 2022

Benefits administration duties for multiple union labor groups with combined memberships of over 8,500 apprentice, active, and retiree members

Worked independently to perform specialized functions in fast paced environment

All tasks completed in compliance of union regulations, procedures, and company policies

Determined eligibility, obtained documentation, responded to members, union staff, providers, and internal departments timely

Assisted with HRA account inquiries, procedures and processes

Responsible for organizing annual health fair and educational workshops for active, retiree members

Volunteer Experience

Passionate about fundraising for the American Cancer Society and the Alzheimer’s Association

Hobbies include baking, travel, avid movie watcher, and beach lover

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