Front Desk Customer Service

Syed Ghulam Husain Rizvi

New York, USA 646-***-**** ********@*****.***

EDUCATION

Lucknow University Lucknow, India

Master of Science (Mathematics)

(1989-1991)

Lucknow University Lucknow, India

Bachelor of Science (Physics, Mathematics, Statistics)

(1987-1989)

WORK EXPERIENCE

Palmer House (Choice/Best Western) Manchester, VT, USA

Front Desk Agent May 2024 – Present

●Improved guest satisfaction scores by efficiently managing front desk operations, ensuring smooth check-in and check-out processes, and providing personalized customer service.

●Streamlined logistics for guest check-ins and check-outs, reducing wait times and enhancing the overall guest experience through proactive management of customer relations.

Bob Smoke Shop Newark, USA

Sales Manager February 2024 – May 2024

●Boosted sales through strategic business development initiatives, including optimizing stock supply and identifying high-demand products, leading to increased customer traffic and revenue growth.

●Streamlined purchasing processes and effectively managed inventory, ensuring that the smoke shop maintained optimal stock levels, which reduced stock outs and improved overall customer satisfaction.

Baisley Pharmacy New York City, USA

General Coordinator January 2024 – February 2024

●Enhanced inventory accuracy by efficiently pricing and tagging medicines, organizing shelving, and ensuring that items were correctly displayed, leading to a reduction in inventory discrepancies.

●Improved customer satisfaction by seamlessly managing cashier duties and delivering medicines promptly, contributing to an increase in repeat business from satisfied customers.

Fast Track New York City, USA

Logistics Agent ( Temu ) November 2023 - December 2023

●Optimized delivery routes by effectively assigning drivers and managing logistics, resulting in a reduction in delivery times and improved customer satisfaction.

●Streamlined package assignment process by implementing a new tracking system, leading to an increase in efficiency and a significant reduction in delivery errors.

WAZ International Dubai, UAE

Sales and Marketing Director February 2013 – September 2023

●Increased market share and spearheaded the outsourcing of sales and marketing professionals across key events and hypermarket electronic stores, resulting in an increase in market share and enhanced brand visibility in the Middle East and Africa.

●Boosted revenue by leading the implementation of Above the Line (ATL) and Below the Line (BTL) marketing strategies, including digital marketing and SEO, which boosted company revenue and significantly improved brand loyalty.

Al Wahib Marketing Sharjah, UAE

Sales and Marketing Manager February 2005 – February 2013

●Led and managed a diverse team of 65 professionals to execute comprehensive marketing and branding strategies across multiple channels, including digital marketing, print media, and BTL activities; successfully expanded the company's client base and increased annual revenue over an 8-year period.

●Developed and implemented innovative marketing campaigns and optimized sales practices that enhanced the company's market presence and competitiveness; achieved a strong customer retention rate, converted numerous clients from competitors, and strengthened strategic partnerships, notably elevating the company's status as a key channel partner for Etisalat.

Geco Trading – Germer International Dubai, UAE

Sales, Marketing and Product Manager January 2002 – February 2005

●Successfully introduced and developed new product lines such as Emjoi, Conair, CIM, and Evolis, leading to an increase in annual revenue and establishing the company as a key player in the personal care and health products market.

●Led a team of 10 sales professionals to consistently achieve and exceed sales and profit targets; implemented strategic pricing, promotions, and market research initiatives that improved brand visibility and product positioning, resulting in a growth in market share and the successful penetration of key accounts in both wholesale and retail channels.

Abba Electronics Dubai, UAE

Assistant Sales Manager, January 1992 – December 2001

●Successfully grew annual sales by over a six-year tenure by driving the market penetration of premium brands like Toshiba TEC, NEC, and Pitney Bowes. Built strong relationships with major banks, multinational corporations, and key dealer channels, establishing the company as a preferred supplier in both local and export markets.

●Led a team of five sales professionals, implemented strategic initiatives, and expanded product reach into high-value sectors, resulting in a 50% increase in market share and significantly boosting the company's revenue streams.

Visa Status

Work Permit - yes

Social security – yes

Green Card under Process

Languages: Fluent in English, Urdu, Hindi, Arabic (Moderate)

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