Customer Service Call Center

Donvante Marchbanks

**** ********* **, *** ****

Marietta, GA 30067

Phone Number 770-***-****

********@******.***

Objective: Employment with an opportunity for advancement.

Education- Northridge High School 2009-2010

Central High School 2010-2012

AH Parker 2012-2013

Computer Applications: Complete business transactions and correspondence using Microsoft Professional Office, Word, Excel, Access and PowerPoint.

Honors & Achievements: FBLA (Future Business Leaders of America) RENAISSANCE (Community Service Based Organization) J.R.O.T.C/Drill Team Commander, Academics, Orienteering, & PT Training

Work Experience:

Harbor Freight Tools-

Hamilton, AL

August 2022 to May 2024

Senior of Logistics Associate

Logistics duties included:

Meeting metric sales goals for ITC, ESP and credit card sales

Updating prices/pricing events

Assembly of store displays

Conduct cycle counts/out scans

Training new hires and in-service subordinates on “Stand Operation Procedures”.

Amazon Delivery Driver-

Lawrenceville, GA

August 2019 to February 2021

Driver duties included:

Inspect any physical damages to trucks

Report any damages or engine and lights problems with vehicles.

Returning trucks back to offsite location.

Updating and reviewing inspection papers.

Scan and upload daily route.

Enterprise Rent-A-Car-

Remote Call Center Customer Support Email/Chat agent

November 2017 to May 2019

Customer service duties included:

Billing inquiries

Canceling orders

Processing Payments

Setting up appointments for pickups and drop-offs

CONVERGYS- temp service

Atlanta, Ga

October 2016 to August 2017

Customer service for AT&T call center

Customers Service duties included:

Billing inquiries

Customer negotiations to settle account disputes

Processing Payments

Telegance Programming /Data Collection and Processing

Clarify Programming / a tool that lets you and your team easily share knowledge and explore industrial data - together.

Refrain customers from cancelling cell phone service with AT&T.

CONVERGYS- temp service

Birmingham, AL

Dec 2015 to Oct 2016

Customer service for True Green Lawn Care call center

Customers service duties included:

Signing up customers for program/ Sales

Setting up appointments/Calling customers to confirming appointments

Utilize global earth programming

AFNI Call Center-temp service

Opelika, AL

August 2014 to August 2015

Customer Service for Verizon Wireless /L0 technical support agent

Customers Service Duties Included:

Setting up Accounts

Computer Programming

Billing Inquiries

Customer Negotiations to settle account disputes

ESN and MTN Changes Microsoft Access

Hardees –

Hamilton, AL

January 2013 to July 2014

Customer service duties included:

Take orders & enter them into the point of sales terminal accurately.

Suggestive sell & answer menu questions.

Smile & greet guests and request order immediately upon arrival.

Assemble orders, including condiments & other service items needed or requested.

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