Human Resources Customer Service

Michelle Frank-Crowder

**** ***** ** - ****** - ** - 60431

***********@*****.*** 815-***-****

RECRUITING MANAGER

Employee Management • Results Driven Leadership • Workforce Recognition & Support

Human Resources • Customer Service • Reporting Specialist

WORK EXPERIENCE

Staffmark Group, Joliet, IL May 2022 - present

Recruiting Manager

●Provided all on-site human resources services to high-volume staffing client. Regular problem solving and decision making regarding the hiring, placement, discipline, and termination of temporary employees.

●Confidential management of performance issues, investigations, injury reports, workers’ compensation matters and unemployment claims for on-site employees.

●Organized team-building events and created an environment for employee satisfaction. Received multiple commendations and awards from upper management for customer service satisfaction and volume metrics.

Total Staffing Solution, Romeoville, IL Aug 2021 - May 2022

Employment Specialist

●Recruited, hired, and evaluated staff for placement at sites in multiple industries.

●Worked with customers to establish primary needs and successfully accomplished placement goals.

●Established positive customer relationships with both long-term and short-term clients.

Ron’s Staffing Agency, Joliet, IL Oct 2020 – Aug 2021

Logistics Office Clerk

●Oversaw management of department including ordering, scheduling, and equipment maintenance.

●Performed primary customer service responsibilities including answering phone, faxing, and filing.

People Ready, Crest Hill, IL Jan 2019- Oct 2020

Recruiting Specialist

●Performed on-site interviews and successfully placed candidates with partnered hiring managers.

●Developed and maintained relationships with partners and candidates with effective communication whether in person or electronically.

Integrity Staffing Solution, Joliet, IL Aug 2017-Nov 2018

Lead Job Placement Specialist

●Executed full cycle recruitment for client customers. Source and screen candidates, interview, and introduce to hiring manager.

●Managed successful team of 8-10 recruiters. Trained staff when appropriate.

●Provided guidance for conflict de-escalation and conflict resolution.

EDUCATION

Joliet Junior College, Joliet, IL 2016

●National Career Readiness Certificate (NCRC) – Gold Level

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