Professional Customer Service Representative
Resume:
Courtney Liptrot
Professional Customer Service Representative
Denver, CO 80231
*************@*****.***
Objective
Looking For a Full Time Position In The Following Fields; Customer Service Representative, Inside sales associate, Call Center, Office and Administrative. Willing to relocate to: Denver, CO
Authorized to work in the US for any employer
Work Experience
Hair Stylist
Honeydipstylz-Denver, CO
January 2012 to Present
1. Self employed, operating a start up, running the-day-to day operations of scheduling and booking appointments.
2. Styling clients, skill Set includes but not limited to; Cut and Coloring, Braids and Natural Hair Styling 3. Protective styling such as Wigs, Custom Wigs,Extensions CRA Customer service advocate
Fidelity Investments-Denver, CO
October 2023 to June 2024
Hybrid positions
SIE Licensed
Prepared for the security and industry essentials exam and received my certification for the SIE, broadened my knowledge of the securities industry. Attends team meetings and scheduled 1 on 1s
Coachable and can multitask
Have sufficient Experience with;
Zoom, work day, Teams, Microsoft, Outlook, Excel
Advisor 1
Nelnet Diversified Solutions-Denver County, CO
September 2019 to November 2020
Advised Borrowers on the best ways to manage student loans and identify the best solution to help them meet needs.
Worked with processing payments and setting up payment plans. Worked with projects such as
Facts: process applications for tuition assistance for k 12 / private school. Wisconsin department of labor; processing unemployment payments for applicants
• Provided exceptional customer service by promptly and courteously addressing inquiries, concerns, and complaints
• Resolved an average of XX customer issues per day, ensuring high levels of customer satisfaction
• Maintained a positive attitude and professional demeanor in all interactions with customers
• Managed a high volume of incoming calls while maintaining quality standards for accuracy and efficiency
• Collaborated with cross-functional teams to investigate and resolve complex customer issues within established timelines
Assistant Manager/Cashier
Spicy pickle-Denver, CO
July 2008 to May 2010
Responsibilities included, opening and closing, operating register,Taking customers orders and preparing orders as well. Lobby up keep and cash handling.
Cashier/Sales Associate
Macys-Denver, CO
September 2007 to December 2007
Responsibilities included opening and closing, cleaning fitting rooms and organizing sales floor and helping customers find merchandise,plus have items tailored and operated register in the impulse department.
Education
Bachelor's in Fashion and retail management
Art Institute of Colorado - Denver, CO
January 2008 to October 2008
Skills
• Cash Handling
• Retail Management
• Retail Sales
• Sales
• Front Desk
• Merchandising
• Management
• Upselling
• POS
• Store Management Experience
• Computer Skills
• Communication Skills
• Inventory Control
• Marketing
• Sales Management
• Account Management
• Administrative Experience
• Microsoft Word
• Time Management
• Microsoft Excel
• English
• Customer service
• Telemarketing
• Hair Styling
• Typing
• Business Development
• Inside Sales
• Administrative Skills (2 years)
• Presentation Skills
• Research
• Computer literacy
• Leadership
• Customer support
• Analysis skills
• Windows
• Microsoft Office
• Food service
• Microsoft Powerpoint
• Assistant Manager Experience
• Filing
• Quality Assurance
• Microsoft Outlook
• Communication skills
• Organizational skills
Languages
• French - Intermediate
Links
http://****************@********.***
http://*************@********.***
http://************@********.***
Certifications and Licenses
Securities Industry Essentials
March 2024 to May 2028
Assessments
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Working with MS Word documents — Proficient
June 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Social media — Proficient
May 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Inside sales — Proficient
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Written communication — Proficient
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Administrative assistant/receptionist — Proficient June 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
October 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Sales fit — Proficient
August 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
October 2023
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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