Customer Service Office Assistant
Resume:
RANDA CHEHADE
Calgary, AB T2J 6X2
**.*****@*******.***
Objective:
Seeking a challenging position in a progressive organization that offers opportunities in Accounting, Administrative office assistant, or Customer service and where my skills can be employed and developed further
Summary of Qualification
Over 10 years experience, working in various aspects of office administration and customer service.
Trained in various accounting procedures (SAP, Systematic)
Familiar with accounting,software programs, simply accounting, Word and Excel
Dynamic, analytical and willing to learn.
Able to work collaboratively and effectively in teams with different Co-workers.
Reliable, punctual, accurate
Effective communicator; enjoy problem solving
Ability to retain customers through excellent customer service
Work Experience :
2009- 2024 Tax Preparer H & R Block
Responsible attitude, strong work ethic, and professional customer service.
Ability to understanding Taxpayers and good communication skills
Utilized profile software, entered data into profiles.
Strong knowledge of T1 filing for various types of clients including:
First Nation, new-comers, sole proprietorship business income, employment expenses, rental income, Taxi drivers, GST filing, act.
2021 -2022 Cash Supervisor/Cashier Safeway
Handle Customer Transactions and reconcile discrepancies
Helping customers
Create and Update databases and excel spreadsheets.
2016 (Seasonal) Sales Associates Hudson Bay Company
Responsible for handling all cash register duties
Helped consumers with general promotions in store and all store products.
Stocked all the products on the shelves in well manner.
Understood all the responsibilities at work place including safety.
General promotion of the products and sold all store products
Keep track of buy-backs, special orders and damaged product .
2012-2015 Cash Supervisor Shoppers Drug marts
Handle Customer Transactions and reconcile discrepancies
Helping customers
Create and Update databases and excel spreadsheets
Opening and Closing responsibilities of the store
2014(contract) Account Receivable DNOW (oil & gas contract)
Cash Applications
Using a Matrix program (SAP)
Cash Deposit and reconciliation
Verify accuracy of invoices and other documents or records
Assist in monthly and year end closings and prepares analysis of accounts as requested.
Strong communication – working with customers to solve collections and invoice issues as well with other departments.
2010- 2013 Accounting Clerk Budget Car Rentals
Cash deposit and reconciliation
Knowledge of Account payable(A/P) and expense report processing
Filing/ Auditing
Monitored daily payment reports for accuracy ensuring correct deposit
Imputing matching,batching and coding of invoices
Debtor and creditor reconciliations
2001-2011 Key holder Fair weather Retail store
Opened & Closed store
Sell women’s clothing and handle Cash, Credit card and debit transactions
Balance cash floats, and reconcile ledger and deposits
Work with vendors concerning price and availability of the products
Maintain proper break times and schedules
Responsible for till training and development of new associates
Handle customer's complaints and resolve problems
2009- 2010 Cashier Superstore
Handling customer transactions and cash purchases
Memorizing numerous product codes for input during customer purchases
Building customer rapport
Communicating with customers and resolving transaction discrepancies
Education:
H & R Block Level 1, 2, 3 and 4 course income tax preparation. 2009-2024 Accounting Application Certification Program, Bow Valley College 2002 Accounting Application Certification, Simply accounting (sage50),CIWA 2013
Accounting Application Certification Quick Book, CIWA 2014
Computer skills training program, Calgary Catholic Immigration Society Bachelor of Commerce major in Accounting, Beirut University, Lebanon
Certified Medical Language Interpreter –Arabic-English
Health care Aid and CPR -2024
Volunteer Activities: Canadian Diabetes association
References: Will be provided upon request
Contact this candidate