Customer Service Sales Manager
Resume:
Tara Sutro
LPN
Colfax, LA *****
**********@*****.***
Diligent and results-driven customer service sales manager with 9 years of experience in sales, customer service, and leadership roles. Proven track record in managing high-volume inbound calls, mentoring new team members, and fostering positive relationships with customers. Skilled in sales techniques, product knowledge, and customer service best practices. Proficient in marketing, business development, and digital marketing. Possesses a strong foundation in nursing and behavioral health. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Founder and CEO
Superior Healthcare Staffing LLC-Colfax, LA
August 2022 to Present
• oversees the day to day operations.
• Interviews and hires new employees
• marketing leader
• Implemented new office procedures and systems to improve efficiency and productivity
• Developed and delivered training programs for new employees on office policies and procedures
• Improved communication within the organization by implementing regular team meetings or newsletters
• Managed budgets for various operational expenses including supplies, maintenance, and repairs
• Instituted a centralized calendar system that improved scheduling efficiency across departments
• Streamlined employee onboarding process through the creation of standardized templates
• Conducted regular evaluations of office procedures to identify areas for improvement Sales Manager/Customer Service Manager
Timeless Treasures-Alexandria, LA
June 2018 to July 2022
• Managed a high volume of inbound calls from customers, addressing concerns and providing solutions within established timelines
• Mentored new team members on effective sales techniques and provided ongoing support to ensure their success within the role
• Cultivated positive relationships with dissatisfied customers through active listening, empathy, and timely resolution of issues
• Fostered positive team dynamics through effective communication, collaboration, and support of colleagues
• Consistently achieved a high customer satisfaction rating through active listening, empathy, and timely resolution of issues
• Identified opportunities for process improvements that resulted in increased efficiency and productivity within the team
• Provided ongoing training and coaching to team members on sales techniques, product knowledge, and customer service best practices
• Developed strong product knowledge to effectively address customer inquiries and recommend appropriate solutions
Lpn Charge Nurse Behavioral health
Pierremont Health care-Shreveport, LA
August 2015 to September 2019
• Provided compassionate and comprehensive care to patients with mental health disorders, substance abuse issues, and behavioral challenges
• Administered medications and treatments as prescribed by psychiatrists or other healthcare providers, ensuring accurate dosage and monitoring for adverse reactions
• Conducted thorough assessments of patients' mental health status, including evaluating their emotional well-being, cognitive function, and risk of self-harm or harm to others
• Educated patients and their families about mental health conditions, treatment options, medication management, and coping skills for daily living
• Maintained detailed documentation of patient assessments, interventions, progress notes, and treatment outcomes in compliance with regulatory standards
• Supported a safe therapeutic environment by monitoring patient behaviors closely while promoting a respectful atmosphere among staff members
• Collaborated with social workers, psychologists, psychiatrists, and other healthcare professionals to provide holistic care for patients with complex behavioral health needs LPN Field Nurse
HAYWARD HOMEHEALTH-Prairieville, LA
January 2013 to June 2015
• Provided direct patient care in various healthcare settings, including hospitals, clinics, and home health agencies
• Administered medications and treatments as prescribed by physicians, ensuring accurate dosage and proper administration techniques
• Assessed patients' conditions and monitored vital signs to identify any changes or abnormalities
• Performed wound care management, including cleaning, dressing changes, and monitoring healing progress
• Educated patients and their families on disease management strategies, medication instructions, and lifestyle modifications
• Conducted physical assessments to evaluate patients' overall health status and detect any potential medical issues
• Implemented infection control measures to prevent the spread of diseases within healthcare facilities
• Documented patient information accurately and timely in electronic medical records (EMR) systems
• Responded promptly to emergency situations by providing immediate medical interventions as required
• Provided emotional support to patients during challenging times through active listening and compassionate communication
• Demonstrated proficiency in using medical equipment such as IV pumps, oxygen tanks, nebulizers etc
• Counseled patients on pain management techniques before/after surgical procedures LPN
DELTA HOMEHEALTH-New Orleans, LA
September 2011 to January 2013
• Administered medications and treatments to patients, following established protocols and ensuring accurate documentation
• Assessed patient conditions and reported any changes or concerns to the healthcare team
• Provided direct patient care, including wound dressing, catheter insertion, and monitoring vital signs
• Collaborated with physicians and other healthcare professionals to develop and implement individualized care plans
• Managed medical equipment inventory, ensuring availability of necessary supplies for patient care
• Educated patients on self-care techniques, medication administration, and disease management
• Performed routine diagnostic tests such as blood pressure measurement, glucose monitoring, and specimen collection
• Maintained a clean and safe environment for patients by adhering to infection control protocols
• Responded promptly to emergency situations by providing immediate medical assistance as required
• Participated in interdisciplinary team meetings to discuss patient progress and develop comprehensive treatment plans
• Ensured compliance with regulatory standards related to nursing practice
• Provided emotional support to patients during difficult times
• Supported family members in understanding and coping with patient conditions Agency LPN
ELITE HEALTHCARE SOLUTIONS-Shreveport, LA
May 2008 to July 2011
• Provided direct patient care, including administering medications, monitoring vital signs, and assisting with activities of daily living
• Assessed patient conditions and reported any changes or concerns to the appropriate medical personnel
• Managed multiple patient assignments while ensuring accurate documentation of assessments, interventions, and outcomes
• Performed various nursing procedures such as wound dressing changes, IV insertions, and catheterizations
• Educated patients and their families on disease management strategies, medication administration, and post-discharge care instructions
• Responded promptly to emergency situations by initiating appropriate interventions in accordance with established protocols
LPN Charge Nurse
CROSSROADS BEHAVIORAL HOSPITAL-Alexandria, LA
April 2004 to May 2007
• Developed and implemented nursing care plans for patients, coordinating with physicians and other healthcare professionals to provide comprehensive treatment
• Monitored vital signs, administered medications, and performed various medical procedures such as wound dressing changes and IV therapy
• Maintained accurate documentation of patient assessments, treatments, and progress in electronic health records system
• Provided education to patients and their families on disease management, medication administration, and post-discharge care instructions
• Collaborated with interdisciplinary teams to develop individualized care plans for patients based on their specific needs
• Responded promptly to emergencies or critical situations by assessing the situation, initiating appropriate interventions, and notifying physicians as necessary
• Demonstrated strong leadership skills by effectively delegating tasks among nursing staff while maintaining open lines of communication throughout shifts
• Acted as a liaison between nursing staff members on different shifts regarding patient updates or changes in condition during handoff reports
• Provided emotional support to patients during difficult times such as end-of-life care or serious illness diagnoses
• Maintained a safe environment for patients by identifying potential hazards, implementing preventive measures, and promptly addressing safety concerns
• Ensured adherence to medication administration protocols by conducting regular audits of medication administration records
LPN (Licensed Practical Nurse)
Huey P. Long Medical Center-Pineville, LA
January 2002 to April 2004
• Provided direct patient care as an LPN floor nurse, ensuring the safety and well-being of patients
• Administered medications and treatments according to physician orders, accurately documenting all interventions
• Monitored vital signs, assessed patient conditions, and reported any changes or concerns to the registered nurse or physician
• Assisted with admissions, transfers, and discharges of patients, ensuring smooth transitions in care
• Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
• Performed wound dressings and provided basic wound care management under the supervision of a registered nurse
• Managed IV therapy administration including insertion, maintenance, monitoring infusion rates, and recognizing potential complications
• Assisted in emergency situations by providing immediate nursing interventions such as CPR or first aid measures
• Maintained accurate documentation of patient assessments, interventions performed, and outcomes achieved in electronic medical records (EMR)
• Ensured infection control protocols were followed at all times to prevent the spread of infections within the healthcare facility
• Educated patients and their families on disease management strategies, medication instructions, self- care techniques, and available community resources
• Implemented evidence-based nursing interventions based on current best practices guidelines
• Supported physicians during procedures by preparing equipment/supplies needed
• Provided emotional support to patients/families during difficult times
• Assessed pain levels using standardized pain assessment tools; administered appropriate pain relief measures
• Closely monitored high-risk patients for any signs of deterioration; initiated necessary interventions Education
Lpn in Nursing
Alexandria Technical & Community College - Alexandria, LA March 1998 to August 2000
Skills
• Phone etiquette
• Computer skills
• Hospital experience
• Nursing
• Sales
• Computer literacy
• Salesforce
• Microsoft Office
• Marketing
• Communication skills
• Typing
• Microsoft Excel
• Leadership
• Experience Administering Injections
• Branding
• Triage
• Patient Care
• Phlebotomy
• Social Media Management
• Interviewing
• Supervising experience
• Customer service
• Negotiation
• Experience administering injections
• Public speaking
• Retail sales
• Proofreading
• Documentation review
• Medical terminology
• English
• Customer acquisition
• Team management
• Team development
• Fundraising
• Behavioral Health
• Pain Management
• Medication Administration
• Medical Records
• Mental Health Counseling
• Blogging
• Vital Signs
• Catheter Care
Certifications and Licenses
Driver's License
April 2020 to April 2026
LPN
Present
First Aid Certification
CPR Certification
April 2020 to April 2030
LVN
Licensed Psychiatric Technician
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