Customer Service Representative

Cayla Pena

Willard, UT *****

*****.******@*****.***

+1-435-***-****

Hello!

Looking for a part time position, I am happy, independent and very present. With a strong work ethic, a proven ability to meet deadlines, and a collaborative mindset, I am confident I can contribute effectively to your team. If allowed to show you my skills that align well with the role, I am eager to bring my dedication and enthusiasm to achieve the company’s objectives. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Debt Collector

Bonneville Collections-South Ogden, UT

April 2023 to September 2023

• Conducted aggressive debt collection for diverse businesses across industries such as banking, commercial, financial services, government, healthcare, and utilities like Portland General Electric.

• Implemented effective strategies to recover outstanding debts, demonstrating strong negotiation and communication skills.

• Successfully managed accounts receivable processes, ensuring timely payments and minimizing bad debt losses.

• Utilized industry-specific knowledge to navigate complex debt collection scenarios and achieve positive outcomes.

• Maintained detailed records and documentation to track progress and support legal compliance in debt collection activitives

• Managed customer calls with efficiency and excellence, delivering exceptional service while handling inquiries and account changes promptly and accurately.

• Demonstrated adept problem-solving skills by swiftly addressing customer needs through thorough probing and sound judgment.

• Successfully resolved account delinquency by employing effective debt collection techniques to collect past due payments.

• Maintained a high standard of customer service, ensuring customer satisfaction and retention while meeting company objectives

Customer Service Representative

scotts/ tru green lawn service-Ogden, UT

January 2023 to April 2023

• Served as a Customer Service Representative specializing in Lawn Care and Insect Control, handling inbound calls to address customer needs and resolve issues.

• Demonstrated strong sales skills by upselling products and services while maintaining a focus on providing excellent customer service.

• Proficiently scheduled appointments and managed billing inquiries, ensuring smooth transactions and customer satisfaction.

• Applied exceptional communication skills to effectively engage with customers and build rapport, enhancing overall customer experience.

• Leveraged problem-solving abilities to address customer concerns promptly and efficiently, contributing to high levels of customer retention and satisfaction. Subway Sandwich Artist/Cashier

Pilot Flying J-Willard, UT

January 2020 to 2021

Great job! To start out on and not bad pay, just didn’t work with my school hours during the time. Education

High school diploma

Box Elder High School - Utah

October 2018 to June 2021

Skills

• Cash Handling

• Food Service

• Food Preparation

• Packaging

• Cashiering

• Cleaning Experience

• Customer Service (3 years)

• Order Fulfillment

• Order Picking

• Shipping & Receiving

• Warehouse Experience

• Merchandising

• Office experience

• Computer skills

• 10 key typing

• Time management

• Microsoft Excel

• Microsoft Outlook

• Phone Etiquette

• Cold Calling

• Data Entry

• Banking

• Typing

• Inside sales

• Front desk

• Windows

• Negotiation

• Sales

• Telemarketing

• CRM software

• Escrow

• Financial Services

• Accounts Receivable

• Accounts Payable

• Pricing

• Accounting

• Financial Report Writing

• QuickBooks

• Microsoft Powerpoint

• Customer service

Languages

• English - Fluent

Contact this candidate