High School Restaurant Floor

AH ALYSSA HARMON

**************@*****.*** 201-***-**** Egg Harbor, NJ 08234

PROFESSIONAL

SUMMARY

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Also, following the flow of the restaurant floor. ACCOMPLISHME

NTS

Making customers happy

being promoted to be a lead hostess

SKILLS Warm and Welcoming

Opening and Closing

Procedures

Personable and Friendly

Guest Greeting and Seating

Creative Problem Solving

Highly Organized

Self-Motivated

Cleaning and Sanitizing

Reliable and Trustworthy

WORK HISTORY Lead Hostess AC Ocean Walk,L.L.C. - Atlantic City 04/2022 - CURRENT

, Nj

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Monitored seating area and checked restrooms regularly to keep spotless.

Hostess AC Ocean Walk,L.L.C - Atlantic City, NJ 06/2021 - 03/2022 Cultivated positive guest relations by managing information and orchestrating speedy seating.

Took reservations and answered customer questions and informed of accurate wait times.

Supported servers, food runners and bussers with keeping dining area ready for every guest.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Barista AC Ocean Walk,L.L.C. - Atlantic City, NJ 06/2019 - 06/2020 Controlled line and crowd with quick, efficient service. Made and served brand-specific café beverages with focus on speed, quality and consistency.

Cleaned counters, machines, utensils and seating areas daily. Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

EDUCATION Absegami High School, Galloway, NJ 06/2020 High School Diploma

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