Brand Ambassador Collections Representative
Resume:
Tiana Harris
CSR, Brand Ambassador & Financial Collections Representative
Henderson, NV 89014
************@*****.***
I am awaiting your response. I am punctual and have over 20 years of experience Willing to relocate to: Ca - New York, NY - Las Vegas, NV Authorized to work in the US for any employer
Work Experience
Teladoc Rep
Maximus - Remote
May 2020 to April 2021
I was working temporarily with the cue for the CDC vaccination microfiche files. The uploading of documents was backed up, and there needed to be more people staffed to get the files into the registry. That tenure was only supposed to be for 6 months and was extended until the date above. I also monitored the calls for quality control on a rotation to make sure that the continuity was thorough. Brand Ambassador
Best Reps - Denver, CO
January 2018 to March 2020
A brand ambassador is employed by a company or organization to help raise brand awareness and increase sales. They complete a variety of tasks ranging from promoting products or services in-store to implementing marketing campaigns. They are also known as influencers or corporate ambassadors. The BA’s are also there to drive sales and leave a lasting impression on the patrons. Kaiser Permanente CSR
Kaiser Permanente - Aurora, CO
January 2019 to July 2019
I was an appointment setter & a nurse clerk
• Performed data entry for customer information
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responded to claim inquiries
Key Account Representative
Deckers Brands - Broomfield, CO
June 2018 to August 2018
I was on a skeleton crew that was assisting the brand managers with placing orders, payments, logistics, shipments & payment plans for the regional distribution. Collections Representative
Alliance Data Card Services - Westminster, CO
November 2015 to October 2016
Payment Solutions representative, Payments, Debt Amortization, Debt Consolidation Selection, Payoff Appraisals
Loyalty Representative
DISH - Thornton, CO
November 2013 to December 2015
Responsibilities
I make daily business decisions to retain the customers that are highly escalated, and are ready to cancel. Accomplishments
I have had numerous compliment calls and attendance awards over the last 6 months with the company. Skills Used
I utilize Windows XP, chat tools and up to 6 other tools to do my job daily. Homecare Coordinator/ Aide
Supportive Care
July 2009 to March 2014
Responsibilities
Answering Phones, Scheduling Homecare Appointments, Working between case manager and clients to match time slots and make schedules work for appointments, Checking over the documents, Daily tasks- Greeting clients and checking on the other aides to make sure we are all meeting our quota. Background skip
tracing
Accomplishments
I work from home as a WAH job. I started there in the office but it moved onto another plan for me and I love
it. Working in the office and at home is great for me. Skills Used
I had to use a lot of my communication skills and customer service skills as well. I had to do a lot of listening and problem solving. I also have to be quick on my toes and think at the drop of a dime because everyones
cases are different.
Back End Credit Card Collections & Home Mortgage Representative Collector Wells Fargo - Des Moines, IA
2001 to 2009
Supervisor- Stacia Andrews and Mike Maelstrom
15.50 per hour
Office Manager / Receptionist
Laura Lister Nadler - Inglewood, CA
1999 to 2007
Duties: Answering Phone, Filing, Data Entry, Customer Service, Etc. Supervisor: Patrick Shephard
310-***-**** or 310-***-**** cell
22 per hour
Education
Certificate in Stage Artistry & Film
Cerritos College - Cerritos, CA
1999 to 2001
Diploma in Musical Theater
Orange County HS of Arts - Los Alamitos, CA
1995 to 1999
Skills
• CSR (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Customer Service (10+ years)
• Microsoft Office (7 years)
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Negotiation (10+ years)
• Case Management (10+ years)
• Microsoft Windows (10+ years)
• Marketing (7 years)
• Office Management (10+ years)
• Active Directory
• Operating Systems (10+ years)
• Microsoft Excel (10+ years)
• Event Planning (4 years)
• LAN (10+ years)
• Help Desk (5 years)
• Microsoft Windows Server (10+ years)
• Network Support
• Technical Support (10+ years)
• Linux (7 years)
• Management Experience (6 years)
• VoIP (10+ years)
• Troubleshooting (10+ years)
• Loan Officer Experience (3 years)
• Fair Housing Regulations (10+ years)
• Loan Processing (10+ years)
• Banking (10+ years)
• Supervising Experience (7 years)
• Salesforce (7 years)
• Telemarketing (10+ years)
• Time management
• Sales
• English
• Order fulfillment
• Process improvement
• Classroom experience
• 4G/LTE
• 3G
• Software troubleshooting
• Typing
• Project management
• Host/hostess experience
• Disaster Recovery
• Ethernet
• VPN
• Interviewing
• Cold calling
• Data collection
• Content creation
• Photography
• Cash handling
• Analysis skills
• Merchandising
• Debits & credits
• iOS
• Mac OS
• Research
• Retail sales
• Cashiering
• Hospitality
Certifications and Licenses
Driver's License
Assessments
Sales: Influence & Negotiation — Proficient
September 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Work From Home - Set Sales Appointments - $15-$30 per hour - Remote Work
— Proficient
December 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Highly Proficient
December 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Verbal Communication — Expert
December 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Expert
Call center customer service — Completed
November 2020
Applying customer service skills in a call center setting Full results: Completed
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Written communication — Proficient
December 2019
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Data entry: Accuracy — Highly Proficient
February 2020
Entering data quickly and accurately
Full results: Highly Proficient
Brand ambassador — Highly Proficient
September 2020
Promoting brand awareness and sales.
Full results: Highly Proficient
Security guard skills — Highly Proficient
April 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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