Crm Developer Business Processes

*

JOB Q. ECO

Tel # 091*-*******

Email: ****************@*****.***

Job Title:

CRM

Developer/Databas

e Administrator

Job

Category:

IT -Database

Development and Business Digital Process

Location: Home-based Office Travel

Required:

If needed

Expected

hourly

rate

$30.00 USD Job Type: WFH (Full Time, Part Time Project Based)

Department Digital Business

Process

Linkedin: https://www.linkedin.com/in/zohocrmdeveloper PROFILE VERVIEW

- Strong familiarity with CRM technology, including Zoho, HubSpot, Klaviyo, and Pipedrive, covering functionalities like push notifications, SMS, telephony, segmentation, complex data structures, and business processes.

- Extensive experience in audience segmentation to identify cold, warm, and hot leads, ensuring targeted communication with the right audience at the right time.

- Proficient in lead nurturing across various stages of the sales pipeline.

- Good understanding of different business process flows, customer journeys, and conversion funnels.

- Skilled in Business Intelligence, live chatbots, website integration, and content syndication. WORK EXPERIENCE

GOLDENTRADE SOLUTIONS

Freelance Solopreneur

Position: Zoho CRM Developer

Duration: January 2014 - Present

Duties and Responsibilities:

• Plan, strategize, and develop solutions for digital business processes tailored to client requirements.

• Develop and design a customized, systematic collection of customer data to handle large records within a single database, syncing data across different modules for various business units and departments.

• Implement data migration, mapping, and social media automation via Zoho Campaigns, including 2

supervising virtual technical writers, blog posting, RSS feeds, website integration, monitoring results, and data visualization

through Zoho Analytics dashboards.

• Conduct audience segmentation, lead nurturing, and campaign management.

• Configure and manage various Zoho applications (CRM, Projects, Desk, Social, People, Recruit, Sign, Analytics, and more) to streamline business processes and improve customer service experiences.

Key Achievements:

- Implemented end-to-end sales and marketing automation in Zoho CRM, improving lead conversion rates.

- Set up and administered Zoho Books for accounting, collections, invoicing, and creating a customized invoice monitoring system.

- Developed complex workflows, automated processes, and custom reports to support business analytics and decision-making.

PROJECTS IN DIFFERENT CLIENTS

Rare Global Food Trading Corporation

Position: Zoho System Consultant (3X a week 2-3 hours) Duration: March 2024 – Present

Responsibilities:

• Assist the IT team in setting up and implementing Zoho One based on organizational needs.

• Customize and configure Zoho applications (CRM, Projects, Campaigns, Desk, Social) to align with business processes and objectives.

• Create Sales and Marketing Templates and Notifications

• Suggest applicable application that can be used and integrated in Zoho Ecosystem

• Design and create custom modules, fields, layouts, and reports.

• Implement workflows and automation based on specified criteria. Live Free Virtual Services

Position: Zoho System Developer

Duration: September 2023 - November 2023

Responsibilities:

• Created and configured a custom module for Virtual Assistant business processes.

• Implemented advanced segmentation strategies to target the right customers with personalized 3

messages based on their behavior and preferences.

• Analyzed customer data to understand behavior patterns and to improve marketing strategies.

• Integrated multiple CRM modules and replicated Acuity’s functionalities using Zoho Booking.

• Setup and customized customer portals and configured Canvas views in all CRM modules. Graia Construction Incorporated

Position:Klaviyo CRM Administrator/Integrator

Duration: February 2020 - August 2023

Duties and Responsibilities

• Configured and maintain the account, ensuring optimal integration with other platforms such as e- commerce sites, Shopify, Wordpress .

• Managed and organized customer data, ensuring accurate and up-to-date information within system

• Set up and manage lists, segments, and tags to categorize customers based on behavior, purchase history, and engagement.

• Designed, build, and deploy email campaigns and automated flows, including welcome series, and re-engagement campaigns.

• Optimized email templates and content for deliverability, engagement, and conversion.

• Implement advanced segmentation strategies to target the right customers with personalized messages based on their behavior and preferences.

• Used data analytics to identify key customer segments and create dynamic segments that update automatically based on specific criteria.

• Monitored campaign performance metrics and generate reports to inform business decisions.

• Analyzed customer data to understand behavior patterns and to improve marketing strategies.

• Integrated Klaviyo with social media channel.

• Maintained a clean email list by regularly removing inactive or unengaged subscribers to improve deliverability and reputation.

• Troubleshoot and resolved issues related to the system and integrations.

• Continuously test, analyze, and optimize email campaigns and flows to improve performance and ROI.

• Created and manage custom email templates, ensuring they are aligned with the brand's design and messaging standard.

• Performed regular data hygiene tasks to ensure the accuracy and integrity of customer data. 4

Simplio Web Studio

Position: Zoho CRM Manager

Duration: December 2016 - December 2020

• Managed campaigns and monitor results and Duties and Responsibilities:

• Replicated the entire functionalities of the Pipedrive CRM to as a single platform for entire organization and Integrated Social Channels to run Campaigns on Facebook, Twitter, and LinkedIn

• Redesigned and relay out all modules involved in the Deals Pipeline

• Integrated Social Channels in Social channels

• Generate different reports, posted and answer all inquiries.

• Created custom modules with capability to assign multiple accounts to employee

• Setup and integrated Live Chat Bot to capture Website Visitor’s information, then automate the process based on criteria.

• Maintained database clean and ensure no duplicate entries.

• Created Sales and Marketing Templates and Notifications

• Setup workflows and automated to-end process

• Analyzed customers and measure their impact on business outcomes to update strategies.

• Collaborated with the sales team to identify potential opportunities and develop plans to carry them out.

• Coordinated with all users to resolve issues encountered

• Worked closely with sales and marketing leaders to create opportunities to enhance the CRM platform and its integrated systems.

• Handled CRM activities and update from time to time. Certificates

5

Contact this candidate