Supply Chain Customer Service

Juliet Eyikogbe

**************@*****.*** 346-***-**** Houston, TX

SUMMARY

Seeking a management position with 7 years of experience, including direct management within operations. Excelled in orchestrating supply chain processes, strategic planning, and risk management with a Proven track record in improving efficiency, reducing costs, setting and managing client expectations, customer service, developing a detailed project plan by building and defining the scope of the project, understanding project risks and fostering team growth. WORK EXPERIENCE

American Airsea Cargo Houston, Texas

Logistics Manager Dec 2018 - Aug 2024

• Enhanced operational efficiency through diligent oversight of logistics management processes, ensuring a seamless flow of supply chain activities.

• Coordinate together with personnel from the Commercial and Logistics areas the required levels of Inventory to provide an excellent service.

• Fostered a collaborative team environment, emphasizing professional growth and operational excellence among logistics specialists.

• Streamlined cross-departmental operations, contributing to cost reduction and service improvement while maintaining compliance with industry safety protocols.

• Employed strategic planning and risk management to overcome complex logistical challenges, supporting successful project execution and business expansion.

• Customer satisfaction/problem resolution. Review of KPI tracking and improvement. Ensure that all staff is trained in Transportation and Distribution Management.

• Inspecting package contents and creating the paperwork before shipping out the products to destination. Genpact Dallas, TX

Project Manager May 2021 - Jun 2024

• Directed project lifecycle management, ensuring deliverables aligned with client needs and company objectives.

• Maintain current industry knowledge and certifications

• Coordinated cross-functional team activities, enhancing communication and applying methodologies to improve project efficiency.

• Perform all assigned duties Safely and adhering to the highest Quality standards.

• Evaluate workload and schedules to maximize production and Ensured materials and equipment are ordered and distributed for scheduled jobs.

• Review service paperwork and ensure all field personnel adhere to procedural standards of reporting and documentation.

• Evaluate staff to determine training requirements and assist with oversight of safety reporting. Staffmark Houston, Texas

Office Coordinator Sep 2018 - Mar 2021

• Managed general office operations and ensured the accurate processing of payroll and personnel transactions, maintaining comprehensive records for staff accountability.

• Monitored personnel budget, reported expenditure status to the supervisor, and efficiently handled timesheet distribution and processing.

• Facilitated travel arrangements for the faculty and staff, and meticulously processed travel reimbursement claims, while also resolving various personnel-related inquiries and issues.

• Perform all functions of the position and other duties assigned.

• Handled front desk duties such as answering phones, greeting visitors, and responding to inquiries.

• Support HR functions including onboarding new hires and maintaining employee records.

• Manage calendars, schedule meetings and appointments and Performed other clerical tasks such as filing, data entry and record maintenance.

Mangnum Staffing Houston, Texas

Warehouse Associate Feb 2018 - Aug 2018

• Managed inventory and maintained accurate records, resulting in streamlined stock control and reduced discrepancies during quality inspections.

• Coordinated with logistics team to enhance distribution procedures, contributing to increased efficiency in shipment, receipt of goods.

• maintained and enhanced procedures with regards to picking, packing, shipping, receiving, and inventory management.

• Maintained high performance standards, consistently meeting key metrics in order fulfillment and operational efficiency in a demanding work setting.

Studio 24 Abuja, Nigeria

Sales Representative May 2015 - Jun 2017

• Enhanced customer acquisition and retention by delivering tailored product demonstrations and robust post-sale support, consistently exceeding sales targets.

• Addressed client needs effectively by presenting appropriate solutions from the product line, improving satisfaction and trust.

• Fostered client relationships and expanded the customer base through diligent follow-up on referrals, contributing to sustained business growth.

EDUCATION

University of Benin

Bachelor of Environmental Science, Life Sciences

Benin City, Edo, Nigeria

Mar 2015

Student Academy

High School Diploma, Sciences

Benin City, Edo, Nigeria

Aug 2008

CERTIFICATIONS

Certified ScrumMaster, Scrum Alliance Feb 2022

Certified Nurse Aide, Texas Health and Human Services Commission Jan 2021 IATA-Dangerous Goods by Air, DGM Dec 2020

SKILLS

Intermediate technical skills including PC and MS Outlook . • Excellent analytical and problem-solving skills.

• Independent logical thinker with advance troubleshooting and analytical skills. • Computer literate, able to use Microsoft Office Word, Excel, Quickbooks and Outlook. • Good written and verbal communication skills. • Experience working with inpatient and outpatient claims. • Ability to work autonomously under minimal supervision.

• Detail-oriented, excellent decision maker with Exceptional customer service skills. • Ability to multitask, prioritize and manage time. • Excellent Customer Service and Leadership Skills.

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