Desktop Support Specialist

Morgan Niyitegeka

IT DESKTOP SUPPORT SPECIALIST

& SOFWARE-WEB DEVELOPPER

Dedicated IT specialist with more

than

* ***** ** ********** *******

with It Desktop Support

field,Database

management,software and web

development as well as system and

networking design

HIGHLIGHT

University of Rwanda, I got Bachalor’s degree

in Information Systems from (2015—2019).

Advanced Diploma in Computer Science at

ESAPAG from (2012—May 2014).

I held successively following positions

* From August 2014---2015: Network and

Maintenance Officer in NCBA BANK

* Since October 2015 December 2018

as Senior, IT Security & infrastructure Officer

at SKOL Brewery Limited

*Senior Data Center & IT Security and

Infrastructure Officer in AIRTEL

Telecommunication since January,2019---

May,2023

*Working at EUROSPEC

MANUFACTURING as Senior Technical

Robot Assembler Engineer,Software and

Network Infrastructure since 27 May, 2023-

September,2023

(.Hint)Hand-on experience in Hardware

installation, repairing

electronic devices, and CCTV camera

Installation

Experienced in working with software

and website development either

android or desktop application

Proficient in RDBMS (expertise with

Stored Procedures and User-Defined

Functions),database structures, and

ADO)

Experience with database

technologies (Firebase (cloud-hosted

NoSQL database), MySQL,MS

SQL, PostgreSQL Oracle,

MongoDB) Documentation of the

developed codes and system

CERTIFICATED OBTAINED

*Introdution Routing and Switching in the

entreprise

*Networking for home and Small Business

*Working at small to Medium Business or

ISP

*Designing and Support Computer

Network

*MCSE*CCNP*CEH v10*ITIL*Oracle

*Fiber Optics

*Master Git&Github

Experience

September,2023-Present,Morning side-Markham Ontario Gaming PC Assembly,Data center Network and Software Security JVL SYSTEMS INC

* Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.

* Perform onsite updates, Configuration changes, or Software installations.

* Exceptional server hardware knowledge with deep understanding of all component & system type failures

*Managing and supporting company IT infrastructure (on-site and offsite).

* Administration and enforcement of the organization’s IT Security Policies, Procedures, Standards, and Codes.

* Ensuring that the confidentiality, integrity, and availability of the company’s information assets are protected.

* Provide guidance on security-related matters to the unit and management with regards to development, maintenance and implementation of system and processes.

* Manage Windows-based Network Infrastructure (DNS, DHCP, and WINS), Remote Access Servers, installation, configuration, and troubleshooting of Microsoft Server.

*Installation, programming, and commissioning of DC rectifier unit, positive 24V.

*Installation, maintenance and commissioning of different types and capacities of generators, ex: Perkins, FG-Wilson, SDMO.

*UPS installation, Maintenance, and commissioning.

*Testing on a variety of equipment and records and analyze results for future network plan.

*Assemble systems in an assembly line environment (motherboard, CPU, Video Card, Cable Management, QC)

*Determine defective products through basic functionality testing and diagnosing issues and conducting repairs

*Skillfully install hardware and software

*Skillfully replace hardware components, and hardware configurations

*Accurately and efficiently operate POS and ERP systems

*Complete assigned target from Production Management in a timely manner

*Maintain manufacturing area and organize inventory

*Other duties as assigned

*Ability to lift 75 pound(lbs)

May 2023- August 2023,New market,Ontario,Harry walker Senior Technical Robot Assembler Engineer,Software and Network Security Infrastructure

EUROSPEC MANUFACTURER (TOOLING)

* Robots configuration and Troubleshoot or parts Assembling

* Ensuring security and privacy of networks and computers

* Troubleshooting to diagnose and resolve system malfunctions Organizing and scheduling upgrade sand maintenance of designed system

* Dealing with technical questions from users of the system and following company guidelines

* Provide end-user technical support to Eurospec members of staff.

* Document desktop problems and resolutions for future reference.

*Perform hardware installations and maintenance of servers, Virtual Private Networks (VPN) Network cabling, Video Conference Facilities, Communication systems, Wide Area Network (WAN), Internet Connectivity, and other related Systems. Assist in procurement of required hardware and software for Eurospec. Processing of invoices for IT related services Inventory management for hardware including Servers, Workstations, Printers, Telephone End-point Devices, and Laptops

*Manage all the telecommunication hardware and systems for the branch, including making sure all phone lines are functional and payments have been made on time.

* Provision of monthly telephone call traffic reports from the telephone system. Acting as the overall custodian for branch IT equipment, ensures appropriate setup, Security, and Insurance.

*Maintains an up-to-date IT asset register and ensure all items are bar-coded. Develops maintenance schedules for IT equipment. *Management of Service Level Agreement with IT Service Providers. Coordinates the replacement of parts, improvements, and upgrades of IT systems Maintains confidentiality about the information being processed, stored or accessed by the network.

* Ensures uninterrupted 24/7 power to EUROSPEC IT System, including ensuring that the UPS sets are functioning well Perform any other duties as may be assigned by management.

Order Picker

• Skills

*API Design and Implementation

· Java

· Node.js

· PostgreSQL

· Python

.OS & WinPE OS administration

.Proven history in RCA and/or Failure analysis

· PHP · Hands-on SQL experience with Mysql,

postgreSQL.

·Git and Cloud tools for Intregration,

.Active Directrory&Group Policy

.Github Ultimate,SVN

.Network Security

.Windows Server OS Windows,Linux and Mac Operating System Task .

.Automation(Macros)

.Ms Office and office 365 Management

,Leadership Skills,Microsoft Access,Project

management,Accounting softwar,365, PC

hardware installation and

troubleshooting, Enterprise anti-virus

solutions,Mobile device management including

IOS and Android devices, enterprise encryption

Solutions,Proven ability to multi-task, effectively determine priorities and meet SLA’s

.Networks and end-user infrastructure systems

such as Active Directory,

SCCM, Intune, VPN and Antivirus soft

.ITIL,Windows servers,

Data Center,Structured cabling

.customer service,CompTIA A+ or equivalent

experience,PowerShell, Python, Bash.

*

*Load balancers configuration,

Advanced penetration testing,

Fiber optics Design and

implementation,Firewalls

design,implementation,DNS,DHCP,Echange,radiu

ss,LAN, WAN, SAN and MPLS

January,2019---May,2023,Kigali-Nyarugenge

Data Center & IT Desktop Support Security and Infrastructure Officer

(AIRTEL TELECOMMUNICATION COMPANY)

* Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

* Coded JSP pages and used JavaScript for client-side validations and to achieve other client-side event handling.

* Partnered with team on analyzing client requirements for entire software development cycle, including designing, documenting developing and debugging.

* Cabling LAN network System Installation as well as configure the Routers TCP/IP, Switch and Patch the cords

* collaborated with other team members to determine the best design specifications details

* Performed hardware maintenance and repairing computers,phones and other devices

*Develops, maintains, supports, and optimizes all IT infrastructures in accordance with AIRTEL’s strategy and policies.

*Manages supports and ensures operating viability of LAN (Local Area Network) and WAN (Wide Area Network) both wired and wireless for all hours of operation and reports any abnormalities to the IT Manager and External Support.

* Ensures the stable operation of in -house messaging and communication system, and their corresponding hardware and software.

* Installs, administers, and optimizes company servers and related components to achieve high performance of the various business applications.

*Use the ITIL (Marval) tool in incident management

• To help the clients and make sure the are satisfie October 2015 December 2018

Senior, IT Security & infrastructure Officer at

SKOL Brewery Limited

* Windows Server operating systems include it as a set of processes and services(active directory)

Ensuring security and privacy of networks and computers

* Testing, organizing, and discarding equipment

*Dealing with technical questions from users of the system and following company guidelines

* Worked as a Java developer and tested the Oracle Fusion application which enabled the user to manage employees.

* Install and Configure desktops, laptops, mobile devices, and associated Peripherals Printers, VC Rooms, Mobile and related Software.

* Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.

* Forklift Skills :Reach,counter balance,Walkies and * Perform onsite updates, Configuration changes, or Software installations. Languages

English Advanced,Kinyarwanda,Chinese.

lEmail: ***********@*****.***

Linkedin: https://www.linkedin.com/in/niyitegeka-

morgan- 314b62100/

* Exceptional server hardware knowledge with deep understanding of all component

& system type failures

*Follows procedures to communicate, report, and escalate incidents to appropriate CLIENT Management.

* Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.

*Assist Data Center Technicians with managing & resolving incidents, ensuring minimal impact to the customer, Respond to end-user requests for updates on ticket status and promptly follow up as needed..

*Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).

*Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),

* Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

* Served 56 companies To develop web application, web services,develop API and Since August 2014---2015:

Network,Software Quality Tester and Maintenance Officer In NCBA BANK

*Provide 1st and 2nd level support for all hardware, software and network problems reported

*Manage the IT Assets in overseeing the daily and long-term strategic management of software and technology-related hardware within the organization.

*Ensure the security of systems and networks across the entire organization

*Responsible for the management and maintenance of all computer systems in the office as and when applicable, resolving issues electronically while ensuring that all system-based requirements and maintenance of IT

systems are in place with support from the regional and global teams.

* Assessment of requirements on purchase of

hardware/software for the office, working in close coordination with Logistics for technical validation of purchase requests.

*Effective data management of the office server, including disaster recovery that ensures data is backed up and restoration tested regularly to safeguard business continuity.

*Organize and conduct formal staff induction and build users’ capacity on recommended IS practices and offer specific application skills training as required.

Ontario-Toronto-Northyork

Phone:+1-647-***-****

• EDUCATION

* University of Rwanda

Kigali, September,

2015 – July, 2019

Graduated with a

Bachelor’s degree in

Information Systems

* ESAPAG Ruhango, January.

2009 – November.2011

Graduated with a high school

diploma in Computer Science

* ESM (Ecole Secondaire

de Murama) Ruhango,

January. 2012 –

November.2014 Graduated

with Ordinary Level

(O’level)

* Worksafe fork lift training

(Blemly 1600 street avenue):

FORK LIFT trucks(Reach,order

picker,Walkie and Counter

balance)

Contact this candidate