Customer Service Desktop Support

Brenda Wolkenstein

412-***-**** **************@*****.*** https://linkedin.com/in/brenda-wolkenstein Pittsburgh, PA

Summary

Compassionate and sociable professional student with a background in graphic design, technology and customer service.

Technical Skills

Adobe InDesign Adobe Photoshop Website Design and Development

Dreamweaver HTML CSS JavaScript IT Security

Education

Community College of Allegheny County, Pittsburgh, PA

Certificate, Digital Design, Expected Completion, May 2025

Associate in Science, General Studies, 2020

Per Scholas, End User, Desktop Support, August 2022

Harrisburg University of Science & Technology, Harrisburg, PA

NuPaths IT Training Program; Associate Website Developer, February 2021

Adobe Certified Associate, Visual Design Photoshop 2020, March 2021

Certiport IT Specialist HTML5 Application Development, May 2021

Work Experience

Landmark, Pittsburgh, PA October 2017 – September 2018

Security and Customer Service

Welcomed patrons to stadium for basketball, University of Pittsburgh football, and NFL games.

Provided information about seating and services to patrons.

Lifespan, West Mifflin, PA June 2007 – September 2007

Computer Instructor

Taught senior citizens with little computer experience how to use the internet, Microsoft Word, and email.

Guided students on an individual basis in overcoming barriers to comfortable use of technology.

Community College of Allegheny County, Pittsburgh, PA January 2007 – April 2007

Administrative Work Study

Typed and edited articles for The Forum, the CCAC newspaper.

Researched information of women in technology and composed an article on the subject.

Volunteer Experience

Computer Reach, Pittsburgh, PA September 2019 -- Present

Refurbished used computers for use of people in the community in need of affordable technology.

WQED Television and Radio Station, Pittsburgh, PA September 2007 – September 2008

Received monetary pledges of support by telephone

Contact this candidate